Poor speeds on fibre line.
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Poor speeds on fibre line.
27-01-2019 8:35 PM
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Hi,
Joined Plusnet recently and our broadband speeds and latency has been poor. Especially the upload speeds which are typically less than 0.5Mbps. The router is connected directly to a Openreach 5C master socket. I have tried a different cable and also a different router but nothing seems to help. Could someone look into it as i was told i would get 31.2Mbps minimum. Thanks
Current speedtest indicates the following:
Download = 20.1Mbps
Upload = 0.55Mbps
Ping = 239ms
Re: Poor speeds on fibre line.
28-01-2019 11:47 AM
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Hello @engltayl3,
Thanks for getting in touch.
I am sorry to hear you are having trouble with your broadband speeds and I apologise for the inconvenience caused.
I have performed a few checks on your line and I have created a ticket with the results. You can view the ticket here.
Thank you.
Re: Poor speeds on fibre line.
28-01-2019 4:37 PM
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ok. Thanks
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