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Poor speeds in Haywards Heath area

timcollier123
Newbie
Posts: 1
Registered: ‎26-04-2020

Poor speeds in Haywards Heath area

Hi there,

I recently purchased super fast fibre with minimal speeds of 31 mbs download and 12-15 upload.

Actual speed is 26-27 download and 5-6 upload.

Very poor upload speed means I'm not really seeing the benefit of this fastest broadband package.

I'm an Rh16 post code and road is By Sunte, lindfield.

Broadband activated on Thursday.
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 29,503
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: Poor speeds in Haywards Heath area


Moderators Note


This topic has been moved from ADSL Broadband to Fibre

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,914
Thanks: 414
Fixes: 96
Registered: ‎22-01-2018

Re: Poor speeds in Haywards Heath area

Hello@timcollier123,

 

Together with our network partners at Openreach, we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online here.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team