Poor speed on fibre
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Poor speed on fibre
18-08-2015 2:36 PM
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I am supposed to be on unlimited fibre at 40mb but get on a good day with the wind behind me, about 6.36MB download and 1.08MB upload but this drops to about 3.50MB and less than 700KB during the early evening. I use a wired computer as the main computer for the home but have two teenage sons using laptops and playstations. I have had an email from Plus net saying the line speed can be 78MB but when I have completed a check through the BT wholesale site it said the maximum was around 7.46MB.
As I live down a lane about 1 mile from the exchange I don't expect to get 78MB but was hoping for more than the speed I was getting through BT on a 'regular' broadband service.
My second issue is with the Plus net 2704n router (sorry if this is on the wrong thread) it seems to have a very poor range and is constantly dropping and disconnecting so much so that it is impossible to use wireless devices for more than 10 mins.
So I guess my questions are - what is the position with less than expected speed - what is the best way forward? and on my second issue - does Plusnet provide another router without this wireless problem?
Thanks for any advice
Re: Poor speed on fibre
18-08-2015 3:19 PM
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As to the issue it looks very wrong to me you should be getting 40Mb no problem based on the Broadband availability checker results, it's almost as if you have been put on a ADSL account not fibre judging by the results this needs looking into ASAP, Support should have gotten back to you already hopefully someone on the CRT will see this and help.
for the second issue sadly there isn't another router that Plusnet use they do things on the very cheap, they replaced the old router with the one you have the wi-fi on the old one was not much good either, if it becomes to much of an issue you may have to purchase a router at your own expense I'm sure members here can recommend a good replacement for you.
Re: Poor speed on fibre
18-08-2015 4:27 PM
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Re: Poor speed on fibre
19-08-2015 11:05 AM
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Re: Poor speed on fibre
24-08-2015 8:29 AM
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I received an email last week to say there was a fault on the line and OR had been informed and would do something about it by the end of the week and I would be kept updated. But nothing has changed - still getting the same speed on "Superfast" as on standard broadband as BT (about 7.5MB although I should be getting 40MB!) I am now considering if I am able to move back to BT since I haven't received the service promised or paid for. Does anyone have experience of exiting a PN contract on the grounds that the service has been miss-sold?
Thanks
Re: Poor speed on fibre
25-08-2015 1:28 PM
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Re: Poor speed on fibre
26-08-2015 10:15 PM
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An OR phone engineer called on 24th August to say he was checking the line for faults -and called again after about 10 mins to say everything was fine and super clear, though he couldn't help with broadband and I should speak with my supplier.
Then 30 mins later a Plus net staff member called to say there was still a problem with my line and he would ring me back - this didn't happen but I got another email message to say there was still a fault on my line " battery connection" and a new ticket had been raised with OR and it would be fixed by this evening - well still no change.
So even though I have been on "super-fast" broadband for 26 days I have seen no better service than on BT standard broadband - if you are reading this Matthew could you check to see what is going on? I am a patient customer but getting a bit fed up now. I do wonder if I have been put on the wrong banding and a switch needs switching or something - if however it is more complex then I'd rather know so I don't keep checking my speed in the vain jhope there will be an improvement. - thanks
Re: Poor speed on fibre
27-08-2015 12:06 PM
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Re: Poor speed on fibre
04-09-2015 6:32 AM
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After one month and still no super-fast anything.
I thought I might be getting somewhere with PN - Matthew Wheeler on this Forum asked me to respond the a fault ticket as an engineer was to visit. So I duly gave 3 possible dates - then another email from a member of the PN team saying that when they were booking the appointment OR said they had found another fault externally didn't need to come to my property and had a estimated repair time of 4th September. Well that day is here and NO CHANGE. in fact the broadband speed over the last couple of days seems to have DROPPED further so now I get around 6.5MB download and 1.07MB upload - I am no longer patient customer- now I am getting to be an angry customer and all this did not have to be the case - please please please SORT THIS OUT!
Re: Poor speed on fibre
04-09-2015 2:14 PM
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Re: Poor speed on fibre
04-09-2015 3:38 PM
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Thanks
Re: Poor speed on fibre
04-09-2015 4:48 PM
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Re: Poor speed on fibre
04-09-2015 8:20 PM
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Re: Poor speed on fibre
11-09-2015 12:11 PM
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Thanks
Re: Poor speed on fibre
11-09-2015 12:17 PM
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