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Poor speed and no line estimate
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Poor speed and no line estimate
12-02-2016 9:38 AM
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poor speeds last 24 hours have made my connection fall from around the 78mb mark to 2-5mb i have tried restarting router and manually disconnecting via the router interface but speed very rarely returns and when is does its only for a short time
i tried using bt's speed tester but got error " The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider." and now plusnet shows my speed as Estimated line speed:
There's no speed estimate currently held on your account.
Could these be looked at too as unable to run diagnostics i spoke to someone on via chat and they said my broadband order might not have been closed off properly with supplier?
Cheers
i tried using bt's speed tester but got error " The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider." and now plusnet shows my speed as Estimated line speed:
There's no speed estimate currently held on your account.
Could these be looked at too as unable to run diagnostics i spoke to someone on via chat and they said my broadband order might not have been closed off properly with supplier?
Cheers
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Re: Poor speed and no line estimate
12-02-2016 10:22 AM
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Re: Poor speed and no line estimate
12-02-2016 10:59 AM
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Its over wired and via home plugs. Both give same results
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Re: Poor speed and no line estimate
12-02-2016 11:05 AM
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You really need to test with wired directly to the router to eliminate interference via the Homeplugs.
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Re: Poor speed and no line estimate
12-02-2016 2:03 PM
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I have tried both wired directly to router and it gives same results.
Weirdly if i reset router full speed returns but only for short time
Weirdly if i reset router full speed returns but only for short time
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Re: Poor speed and no line estimate
12-02-2016 7:35 PM
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Quote from: khile i spoke to someone on via chat and they said my broadband order might not have been closed off properly with supplier?
So were they going to do something about it? have they raised a ticket? If neither I would ring them again.
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Re: Poor speed and no line estimate
13-02-2016 1:03 AM
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Quote from: khile I have tried both wired directly to router and it gives same results.
Weirdly if i reset router full speed returns but only for short time
I have the exact same problem as you. Every time I reset my PlusNet hub I get full 35mb/s as I should be getting. but after like 10 minutes it goes down to 5-7mb/s !
Message 7 of 7
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- Re: Poor speed and no line estimate