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Poor speed again.

feet
Grafter
Posts: 26
Thanks: 4
Registered: ‎17-10-2017

Poor speed again.

When will Plus-net permanently fix my speed issues?

Results Image not loaded

 

 

 



1. Downstream Test:  -provides background information.

  Download Speed
  28.85 Mbps
   
0 Mbps 44.33 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 28.85 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-44.33 Mbps .
 Additional Information:
 IP Profile for your line is - 44.33 Mbps


2. Upstream Test:  -provides background information.

  Upload Speed
  7.17 Mbps
   
0 Mbps 20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 7.17 Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps



This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

Please close the window using 'Exit' button and contact your ISP for further assistance with these results.

4 REPLIES 4
feet
Grafter
Posts: 26
Thanks: 4
Registered: ‎17-10-2017

Re: Poor speed again.

Why was I sold Fibre Extra when I don't receive the basic speed of the basic tariff.   Really not happy! 

Plusnet Help Team
Plusnet Help Team
Posts: 1,589
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: Poor speed again.

 

Hi @feet

 

Thanks for getting back in touch.

 

I wasn't part of the decision that you made when you upgraded online, but I would assume you were offered Fibre Extra because your line is capable of speeds up to 54mb/s (as per http://dslchecker.bt.com). At the point where you upgraded, an estimate for your line will have been provided alongside the minimum guaranteed speeds (31.8mb/s) which you would need to have accepted in order to proceed with the upgrade order (or, you would have been asked to proceed on the basis that an estimate/MGAL couldn't be provided)

 

I've just tested your line and you're currently in sync at 48.5mb/s which is well within the estimates that we provided for you here.

 

Could you please perform a speed test via a wired device and let us know the outcome?

 

If the speed test you've provided was undertaken on a wired device, could you please connect your router to the test socket as shown here and retest?

 

If the speed still doesn't improve on that basis, please raise a fault here and we'll ask our suppliers to investigate this on your behalf.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
feet
Grafter
Posts: 26
Thanks: 4
Registered: ‎17-10-2017

Re: Poor speed again.

Tested at main socket, as was earlier test.

 

Results Image not loaded

 

 

 



1. Downstream Test:  -provides background information.

  Download Speed
  14.34 Mbps
   
0 Mbps 20 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 14.34 Mbps
 Additional Information:
 IP Profile for your line is - 20 Mbps


2. Upstream Test:  -provides background information.

  Upload Speed
  9.22 Mbps
   
0 Mbps 20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 9.22Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 745
Fixes: 284
Registered: ‎01-01-2012

Re: Poor speed again.

Thanks for getting back to us @feet

As per my colleague's advice if you can raise a fault here and post back once you've done so we can get that picked up for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team