Poor servicr.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Poor servicr.
Poor servicr.
18-02-2017 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Poor servicr.
19-02-2017 10:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Poor servicr.
24-02-2017 2:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I received a call after posting on here to be told I needed another engineer, this would be the third one would be attending my property on 21/01/217 (3 days time) I booked time off work and no engineer came. Made another call to plusnet took over 30 minutes to get through to be told again someone will call me back, guess what? nobody called back!
I worked late on Wednesday 22nd, phoned plusnet at 9pm waited on the phone till 10:20pm and put it down in the end. Thursday phoned again spoke to e very polite member of staff who tried his best to help, did yet more test was on the phone a long time. I was told to turn my internet off till the morning whilst they conducted more test and they would call me back in the morning. After waiting AGAIN I phoned back today after lunch had to explain again what the issues are, I was informed I would have to wait 5 days for the problem to be looked in to. By now I was very frustrated and asked to talk to a mannager, well I asked on a number of occasions. I finally got to talk to a manager who was very patronising, yes I was frustrated and being a bit off hand but surely he could of understood my frustration. He informed me the memeber of staff I spoke to last night gave me all the wrong information and the best thing I could do was get off the phone because I was hindering them solving the problem being on the line and I will be contacted when the issue is resolved. He could not tell me when I would be contacted back.
So where I stand now, I am currently waiting for someone again to call me back and still have no internet!
Plusnet your are providing an appalling service and to manager I spoke to, you was as useful as a chocolate fireguard!
Re: Poor servicr.
24-02-2017 8:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And so it continues! I received a call from PlusNet and may I add the staff member was very polite. Ask me to perform test I feel like I've done a million times before. It resulted in him saying an engineer need to come to the property again! I will receive another call within 3-5 days to arrange the appointment. After not having any internet since the end of January I decided to cancel the service as I was not willing to wait another 5 days and take another day off work. I was informed if I wanted to cancel it I would have to pay £334!!!! Can you even believe it, I HATE PLUSNET! SO NOW I HAVE TO WAIT AGAIN WITH NO INTERNET. THIS IS PREVENTING ME DOING MY JOB!!!!
Re: Poor servicr.
03-03-2017 8:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Poor servicr.
07-03-2017 6:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Poor servicr.
07-03-2017 6:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The worst part is NO Plusnet staff here has picked this up 2 weeks now
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Poor servicr.
13-03-2017 7:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Poor servicr.
14-03-2017 9:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Complaints process is published here
https://www.plus.net/help/legal/complaints-code-of-practice/
And please do use it as that sort of customer service deserves to be subject to a complaint. The phone operator needs to be talked to, at the very least.
Re: Poor servicr.
14-03-2017 11:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm very sorry for the lack of response here. Looking over the fault I can't see that this has been handled in the best manner. I'm asking one of my colleagues to take a look over this and see if anything else can be done prior to the next engineer visit.
Re: Poor servicr.
19-03-2017 2:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hoping will be reimbursed for the time we didn't have a service and given some sort of compensation, due to paying for other internet services which we could not access, days off work, the hours spent on the phone, the ew extra internet data spent on mobile phones and the stress we endured during this time time due to not able to work at home and my son unable to complete his college home work.
Re: Poor servicr.
20-03-2017 9:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Seems like we've had similar problems and terrible service from Plusnet. I lost my broadband connection 5 weeks ago. After phoning plusnet they told me the line had been "slammed" by sky. Two cancelled reconnection dates (by them at little or no notice) and several chases later they finally promised connection last thursday. I got a text to say it was up and running at 7.00am- when I got home in the evening nothing had changed. Another 20 minute plus hanging on the phone friday finally got me through and although Plusnet said the line was ok I unplugged the modem & router and it was still saying OK! Finally got them to sent an openreach engineer Saturday. He sorted the problem- turns out as part of the reconnection they've given me a new line- along with a new phone number- nobody bothered to tell me and my old phone number is still up and running. Better still the engineer showed me his job ticket- my name and contact number -OK, but the address was my next door neighbour- who isn't with Plusnet!
Like you I'm now waiting for a response for reimbursment- 5 weeks broadband- £10 phone bill talking to them and confirmation I'm not paying for 2 phone lines!
Seems to me interdepartmental communication within plusnet is shambolic at best when they can't even get the basic details right.
Re: Poor servicr.
05-04-2017 12:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Poor servicr.
06-04-2017 7:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is a more recent test:
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page