Poor service
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- Re: Poor service
Poor service
09-05-2019 12:29 AM
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Re: Poor service
09-05-2019 12:30 AM
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Re: Poor service
09-05-2019 11:32 AM
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Moderator's Note(s)
Thread moved from My Account/Billing to Fibre Broadband.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Poor service
09-05-2019 11:43 AM
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Thanks for getting in touch @Katiebbaby123
I'm sorry to hear you're having issues with your connection.
We've tested your line and we can't see any issues remotely with your connection as it's been stable for over 7 days as shown below
Can you confirm if you're connecting over a wireless or a wired connection? If wireless can you try connecting over a wired connection to see if they have the same issue?
Re: Poor service
10-05-2019 8:18 PM
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Re: Poor service
11-05-2019 10:57 AM
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Thanks for getting back to us @Katiebbaby123, are you connecting to the router with WiFi or do you have devices connected to the router via an Ethernet cable?
As @MatthewWheeler advised, we are seeing a stable connection this side and the line is testing OK.
Can you advise if you are noticing drops (when the router light turns orange) more frequently than what is shown on the graph below? (the marker seen on Thursday evening shows a drop):
If so, I'd advise running through our troubleshooting here and getting your router connected to the test socket for the time being as shown here.
Really slow connection
06-06-2019 10:22 PM
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Re: Really slow connection
06-06-2019 11:30 PM
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Re: Really slow connection
07-06-2019 8:27 AM
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Moderators Note
Two topics from OP merged to keep all info and assistance in one place.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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