Poor router performance
Good morning @Ridethesplit
Thanks a lot for reaching out. Tests on your line this morning have shown that the download sync speed is at the lower end of your speed estimates, however they do appear to be within range. My tests are showing a download sync speed of around 35Mbps. If you're able to run a wired speed test at all, it'll give us a better understanding o what's coming down the line. I'll pop my KBD results onto this post so you can have a look yourself.
I'm not quite sure what you mean by demand on the router? If you're referring to the speeds that your router is receiving, you'd be able to check this out by having a look at the Data Rate.
To do this, log into your Plusnet Hub One manager, navigate to Troubleshooting, and then click on HelpDesk.
Thanks for your response @Ridethesplit
Unfortunately not, are you running your tests on difference devices?
Thanks @Ridethesplit
Are you able to run a wired speed test at all? @RealAleMadrid is right, in that the line does appear to be banded, however the highest speed your line can achieve is 48Mbps, you've been reporting speeds of 1Mbps, so for now at least, the banding issue is secondary.
Customers often report speeds of 1Mbps when the router isn't authenticated, have you been noting the Broadband username when such speeds are being seen?
thanks for your response @Ridethesplit
So you need to be logged into the Plusnet hub One for the services to work. when logging onto your Plusnet Hub One, the broadband username should be shown as accountusername@plusdsl.net, if it's setup@plusdsl.net, speed tests will likely report download speeds of 1Mbps or less.
The speeds you've reported there are more like it, however they are at the low end of your estimates, as I said, the line should be able to achieve speeds of up to 48Mbps. I've now raised a request to have the line reset on our suppliers side, as they currently appear to be capping the line at 35Mbps. as we're approaching a weekend though, this might not get picked up and sorted until later on next week.
No problem, just to let you know, you don't need to be wired into the router to check the broadband username, just go onto your Plusnet hub Manager, (192.168.1.254).
We only ask for a wired connection when running speed tests. 
Perfect, let us know what you're coming out with.
As mentioned though, the line is currently artificially capped at 35Mbps, so you should be achieving speeds slightly below that. We're hoping to get the line unbanded by the end of next week.
