Poor performance every evening now for the past month - Exchange congestion?
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Poor performance every evening now for the past month - Exchange congestion?
24-06-2015 12:30 PM
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Up until last month, and pretty much for the past year before that, it has been a pretty solid connection - never dropping too much even during peak hours (27+ download speeds easily).
Recently though, performance has plummeted during peak hours - usually around 7-8 download, but often even lower.
Here is a fairly typical broadband monitor graph. You can see the increase in average/max pings, and the increased packet loss during the peak hours.
Does anyone at plusnet have any ideas? It is VERY similar to a problem I had last year (congestion at the local exchange which required some balancing), although not quite as bad (speeds would drop to 2 back then).
Plusnet congestion issue? Local exchange congestion issue?
Cheers,
Lee.
Re: Poor performance every evening now for the past month - Exchange congestion?
24-06-2015 1:08 PM
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http://community.plus.net/forum/index.php/topic,135389.2304.html
Re: Poor performance every evening now for the past month - Exchange congestion?
24-06-2015 8:17 PM
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Re: Poor performance every evening now for the past month - Exchange congestion?
24-06-2015 9:01 PM
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http://community.plus.net/exchange-information/
Mine is and I had issues prior to work been done last week.
Re: Poor performance every evening now for the past month - Exchange congestion?
24-06-2015 9:03 PM
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Re: Poor performance every evening now for the past month - Exchange congestion?
25-06-2015 12:39 PM
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AndyH - I will try this tonight. Is there anything you can do about my exchange "breaching" planning thresholds? As in, notify them of customer problems so they can speed up a fix?
Cheers.
Lee.
Re: Poor performance every evening now for the past month - Exchange congestion?
25-06-2015 12:50 PM
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The fact that the threshold has been breached means it's been picked up by Plusnet's suppliers and normally they resolve this (by increasing the capacity or rebalancing) within 72 hours. I can't see an estimated date for yours or any planned works, so it might be longer to resolve the issue. This is, of course, assuming that your issue is the specific one I am talking about.
Re: Poor performance every evening now for the past month - Exchange congestion?
29-06-2015 1:39 PM
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Cheers!
Re: Poor performance every evening now for the past month - Exchange congestion?
06-07-2015 12:10 PM
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Many thanks!
Re: Poor performance every evening now for the past month - Exchange congestion?
06-07-2015 12:12 PM
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Re: Poor performance every evening now for the past month - Exchange congestion?
06-07-2015 12:54 PM
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Re: Poor performance every evening now for the past month - Exchange congestion?
06-07-2015 5:06 PM
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Re: Poor performance every evening now for the past month - Exchange congestion?
07-07-2015 3:57 PM
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Re: Poor performance every evening now for the past month - Exchange congestion?
07-07-2015 5:22 PM
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If you can raise a fault using the link below our faults team can look into it.
https://faults.plus.net
Re: Poor performance every evening now for the past month - Exchange congestion?
12-07-2015 9:23 PM
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