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Poor gamming experience

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Newbie
Posts: 1
Registered: ‎17-08-2019

Poor gamming experience

Hi,

I have been a plus net customer for over a year now and over the past 4 weeks. I have been getting irregular ping and lag spikes while gamming. I have tried multiple fixes. Browsing and streaming is fine. It seems others on this forums are having the same problems

Any help and I would be grateful.

1 REPLY 1
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Poor gamming experience

 

Hi @Gibbo007

 

Thanks for getting in touch.

 

The next time you run into lag/ping spikes, could you please run a traceroute to pingbox1.thinkbroadband.com via a device that's connected to the router with an ethernet cable and paste the results here?

 

Best wishes

 

Dave