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Poor gamming experience

Gibbo007
Newbie
Posts: 1
Registered: ‎17-08-2019

Poor gamming experience

Hi,

I have been a plus net customer for over a year now and over the past 4 weeks. I have been getting irregular ping and lag spikes while gamming. I have tried multiple fixes. Browsing and streaming is fine. It seems others on this forums are having the same problems

Any help and I would be grateful.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,522
Thanks: 293
Fixes: 53
Registered: ‎11-01-2018

Re: Poor gamming experience

 

Hi @Gibbo007

 

Thanks for getting in touch.

 

The next time you run into lag/ping spikes, could you please run a traceroute to pingbox1.thinkbroadband.com via a device that's connected to the router with an ethernet cable and paste the results here?

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team