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Poor fibre speeds

Sr
Hooked
Posts: 5
Thanks: 1
Registered: ‎06-11-2017

Poor fibre speeds

Plusnet guarantee 39.8 min speed this was achieved for the first 6 weeks now I'm lucky to get 25mbps films buffer and stop so I'm now paying for an inferer service should have stopped with std broadband slower yes cheaper yes but never buffered so I can only say one thing plusnet are con artists it's all about the money not customer service or satisfaction
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 513
Thanks: 146
Fixes: 33
Registered: ‎26-03-2018

Re: Poor fibre speeds

Hi @Sr,

 

I'm sorry to hear that you've been experiencing poor speeds. I've tested your line today but the test isn't picking up the cause of this issue and indicates that your line is currently syncing at 45.5mbps. For reference, today's test result is as follows:

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 45.5 Mbps
Upstream Speed 5.2 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 788.0
Upstream Rate Assessment Low
Downstream Rate Assessment Good
Interference Pattern Regular Interference Observed Daily
Service Impact Retrains Observed
Interference Duration Longest Occurrence From 16:15 to 16:45
Interference Location Customer Premise
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off

Are the poor speeds solely occurring on wireless connections or are they occurring on wired connections too?

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Sr
Hooked
Posts: 5
Thanks: 1
Registered: ‎06-11-2017

Re: Poor fibre speeds

I have already replied to your message this morning I'm attaching a screen shoot of my speeds taken over the last 24 hrs
Plusnet Help Team
Plusnet Help Team
Posts: 494
Thanks: 135
Fixes: 19
Registered: ‎11-01-2018

Re: Poor fibre speeds

 

Hi @Sr

 

Thanks for coming back to us and thanks for the screenshot.

 

All of the speed tests that you've performed have been done so via a wifi connection.

 

Could you please run a speed test via a device that is connected via a cable to the router and let us know the outcome? Wifi can be affected by any number of factors and we'd need to identify whether your speed concerns exist on both wifi and wired in order to progress this for you.

 

Best wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team