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Poor fibre speeds

Truffles
Newbie
Posts: 9
Registered: 07-10-2007

Poor fibre speeds

I migrated to fibre earlier this week, with an estimated speed of 67MB.  Initially I only got 16 MB (same as ADSL).  Ringing customer support I was told that the line speed was fine but my modem speed (as set by Plusnet) was only 16MB.  They put it up to 30MB, but would not set it any faster, for a reason I still cannot fathom.  Any chance of someone sensible looking at this and giving me the speed I paid for?
17 REPLIES
Truffles
Newbie
Posts: 9
Registered: 07-10-2007

Re: Poor fibre speeds

bump - can someone from PlusNet please look at this for me?  My email from a few days ago has also been ignored.
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: 18-02-2013

Re: Poor fibre speeds

Truffles
Newbie
Posts: 9
Registered: 07-10-2007

Re: Poor fibre speeds

I am simply getting speeds just below 30M.  It seems to be the same issue as http://community.plus.net/forum/index.php/topic,138919.0.html
eenyaw
Newbie
Posts: 4
Registered: 28-04-2015

Re: Poor fibre speeds

My speeds are coming back at only 5mbps if I'm lucky. Only a week in but my old broadband was better and cheaper than fibre!!
Truffles
Newbie
Posts: 9
Registered: 07-10-2007

Re: Poor fibre speeds

and here is the thinkbroadband result  http://imgur.com/gN3xaJz
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: 18-02-2013

Re: Poor fibre speeds

Another Example
Truffles
Newbie
Posts: 9
Registered: 07-10-2007

Re: Poor fibre speeds

tried to save an image from the BT availability checker, but failed.  FTTC range A results were 77.6 high and 57.9 low if that helps
eenyaw
Newbie
Posts: 4
Registered: 28-04-2015

Re: Poor fibre speeds


This is absolute rubbish....i'd be happy at 30!!!
Truffles
Newbie
Posts: 9
Registered: 07-10-2007

Re: Poor fibre speeds

managed the BT checker at last.  see http://imgur.com/ssyPPya
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: 18-02-2013

Re: Poor fibre speeds

What about the this test http://speedtest.btwholesale.com/ further diagnostics would be good.

How long is your line, any idea ?

Truffles
Newbie
Posts: 9
Registered: 07-10-2007

Re: Poor fibre speeds

results at http://imgur.com/Z7BngL2
no idea how long my line is
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: 18-02-2013

Re: Poor fibre speeds

What about this one https://portal.plus.net/my.html?action=data_transfer_speed
you can just post the text from your plusnet profile.
Truffles
Newbie
Posts: 9
Registered: 07-10-2007

Re: Poor fibre speeds


Estimated line speed:
60Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-04-10 16:33:11
Current line speed:
30 Mb
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: 18-02-2013

Re: Poor fibre speeds

Hi Truffles,
Thanks for taking the time to post all that information.
I can see that you have been advised of 60Mbps and that you are only receiving 30Mbps, I'm sure one of the plusnet team will look over this in the morning and will advise if you need to raise a ticket for them to look into this further or not.