Poor fibre speeds

[#1]

Plusnet guarantee 39.8 min speed this was achieved for the first 6 weeks now I'm lucky to get 25mbps films buffer and stop so I'm now paying for an inferer service should have stopped with std broadband slower yes cheaper yes but never buffered so I can only say one thing plusnet are con artists it's all about the money not customer service or satisfaction

[#2]

Hi @Sr,

I'm sorry to hear that you've been experiencing poor speeds. I've tested your line today but the test isn't picking up the cause of this issue and indicates that your line is currently syncing at 45.5mbps. For reference, today's test result is as follows:

GEA Test Detail
Circuit ID	NA	Service ID	BBEUXXXXXXXXX

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	45.5 Mbps
Upstream Speed	5.2 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	788.0
Upstream Rate Assessment	Low
Downstream Rate Assessment	Good
Interference Pattern	Regular Interference Observed Daily
Service Impact	Retrains Observed
Interference Duration Longest Occurrence	From 16:15 to 16:45
Interference Location	Customer Premise
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off

Are the poor speeds solely occurring on wireless connections or are they occurring on wired connections too?

[#3]

I have already replied to your message this morning I'm attaching a screen shoot of my speeds taken over the last 24 hrs

[#4]

Hi @Sr

Thanks for coming back to us and thanks for the screenshot.

All of the speed tests that you've performed have been done so via a wifi connection.

Could you please run a speed test via a device that is connected via a cable to the router and let us know the outcome? Wifi can be affected by any number of factors and we'd need to identify whether your speed concerns exist on both wifi and wired in order to progress this for you.

Best wishes,

Dave