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Poor download speeds from unlimited broadband

Oneofmany
Newbie
Posts: 2
Registered: 16-06-2016

Poor download speeds from unlimited broadband

I've been a customer of Plusnet for a couple of years, switched when we moved house.  Broadband was connected for the first time when we moved in.  We have never got more than about 7.5mbps download, I thought because we live in a rural area.

I upgraded to unlimited broadband in February this year.  We were promised download speeds of 8-14 mbps, but the download speed went down rather than up and has stayed down at around 6.3 mbps.  Question 1: How do I get the promised download speeds?

We live in a cul de sac with six other houses and Iast week I discovered that my neighbour directly across the road is consistently getting average download speeds of 19 mbps from Sky.  Question 2: should I cut my losses with Plusnet, cancel the contract and throw my lot in with Sky?

 

3 REPLIES
Community Veteran
Posts: 38,405
Thanks: 997
Fixes: 58
Registered: 15-06-2007

Re: Poor download speeds from unlimited broadband

Deleted - I didn't spot that you were on fibre Embarrassed

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Poor download speeds from unlimited broadband

The estimates for your line on Fibre are: 11.8-18.7

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 18.7 11.8 1.2 0.8 -- Available -- --

 

However you're currently well below that.

Downstream Speed 6.9 Mbps
Upstream Speed 1.1 Mbps

 

Due to this I'd definitely advise getting a fault reported to us at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Oneofmany
Newbie
Posts: 2
Registered: 16-06-2016

Re: Poor download speeds from unlimited broadband

OK thanks Chris will do