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Poor download speed

sfgreenbank
Newbie
Posts: 3
Registered: ‎15-10-2019

Poor download speed

Hi, have been a fibre unlimited customer for 6 years and normally get a download speed around 70mbps, however, the the last week or so it’s only been about 45mbps.  I’ve tried testing both wireless and wired using my normal router and a spare one and the results are all coming out the same. Can you look into this for me?

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 1,915
Thanks: 360
Fixes: 75
Registered: ‎11-01-2018

Re: Poor download speed

Hi @sfgreenbank

 

Thanks for getting in touch.

 

I've tested your line and you're currently in sync at the maximum 80mb/s.

 

I'd initially recommend getting your router into the test socket of your premises as shown here.

 

If that doesn't help, raise a fault here and we'll ask our suppliers to take a look at this for you.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
sfgreenbank
Newbie
Posts: 3
Registered: ‎15-10-2019

Re: Poor download speed

Thanks, have tried and didn’t help so have raised a fault.

Plusnet Help Team
Plusnet Help Team
Posts: 1,467
Thanks: 140
Fixes: 63
Registered: ‎06-08-2018

Re: Poor download speed

Thanks for that @sfgreenbank,

Just to confirm before we go ahead and raise this to our suppliers - the speed test you've provided via the fault ticket - is that wired or wireless while connected to the test socket?

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


sfgreenbank
Newbie
Posts: 3
Registered: ‎15-10-2019

Re: Poor download speed

Confirm speed test was wired using test socket.

Plusnet Help Team
Plusnet Help Team
Posts: 1,676
Thanks: 306
Fixes: 95
Registered: ‎26-03-2018

Re: Poor download speed

Hi @sfgreenbank,

 

Thank you for confirming that and I'm sorry for the delay in picking this back up. I can see that you have now discussed this with a faults advisor and an engineer appointment has been arranged for tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team