Poor download speed - East Yorkshire
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Poor download speed - East Yorkshire
06-10-2019 4:19 PM - edited 06-10-2019 4:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I signed up for Unlimited Fibre Extra a month or two ago.
I was promised 60-70Mbps which is what have been getting.
today I carry out a check and find 20Mbps download.
upload is normal at around 18Mbps.
What is going on ????
Fixed! Go to the fix.
Re: Poor download speed - East Yorkshire
07-10-2019 11:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @richald,
I'm sorry to hear that you're experiencing slow speeds. I've tested the line today and I can see that the speeds going into the property are running at 73.9Mbps down and 20Mbps up. When you're testing the connection, are you doing this over a Wi-Fi connected device or via an Ethernet cable connected device? I can also see that you started going through our Broadband Troubleshooter, did this result in any improvement to the speeds you're receiving?
Re: Poor download speed - East Yorkshire
07-10-2019 11:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am using a TP-Link TD-W9980 Router connected directly to my pc with an ethernet cable.
I didn't realise that I had started going through the Broadband Troubleshooter
perhaps I should complete the process.
I have been using the OKLA speedtest app and still only getting 20Mbps upload.
Could it be that the Router has failed in some way?
Re: Poor download speed - East Yorkshire
07-10-2019 11:17 AM - edited 07-10-2019 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Info from the router, it seems to be set OK? but I'm not sure.!!!
Re: Poor download speed - East Yorkshire
07-10-2019 11:24 AM - edited 07-10-2019 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Speed test results: todays, and a few from the weekend.
07-10-2019 2:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @richald thanks for getting back to us.
Looks like there's a stuck profile on your account capping your speeds at a max of 21mbps.
I've fixed this now, could you reboot your router letting us know how things look after?
Re: Poor download speed - East Yorkshire
07-10-2019 3:56 PM - edited 07-10-2019 3:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That has fixed it! but it begs the question .. .
Why was my account capped???? and for how long????
Re: Poor download speed - East Yorkshire
07-10-2019 4:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@richald Difficult to advise and see definitively why the profile automatically dropped on your account. Hopefully it doesn't happen again. Apologies for the inconvenience this had caused.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Poor download speed - East Yorkshire