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Poor Speed

khile
Grafter
Posts: 49
Registered: 22-09-2014

Poor Speed

Hi all been on the 78/40 package for a while but last day or two my connection speed as plummeted
Ran a few speediest to confirm 
with speedtest.net
results are
27.58 down
18.87 up
ping : 38
Bt Wholesale test
33.86 Down
16.95 Up
Latency: 33
What could be source of this issue it been affecting me throughout day regardless of peak times
ive done few test.
Tested in master socket on wired connection
Rebooted Router

Any help or ideas great
Thanks  Smiley
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Poor Speed

@khile
Our suppliers systems are down at the moment unfortunately so that limits what I can look into at the moment.
We're expecting an update at around 1pm so I'll come back to this for you later.
I can see you've raised a fault so you should see a formal response to that soon too.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
khile
Grafter
Posts: 49
Registered: 22-09-2014

Re: Poor Speed

Hi Adam did you manage to get update
Cheers
DerwentMailman
Newbie
Posts: 5
Registered: 16-08-2014

Re: Poor Speed

I too have just raised a ticket with very poor speeds like yourself.  First time I have seen them as low as this.
1. Best Effort Test:  -provides background information.
Download Speed
23.95 Mbps

0 Mbps 77.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 23.95 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
15.14 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 15.14Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
DerwentMailman
Newbie
Posts: 5
Registered: 16-08-2014

Re: Poor Speed

Just closed my ticket.
Performed the speedtests again this morning.
Speeds back up to where they should be  Smiley