Poor Show Plusnet

[#1]

Ever since i have been connected to Plusnet my speed has been terrible.
I have paid for Unlimited Fibre upto 38mb and telephone.
I attach my last speed test, http://www.speedtest.net/my-result/4720488435.
I was getting 28mb when i was on with BT and that was on wireless but i am wired with Plusnet and getting around 7mb.
Can someone look into this for me as i am fed up with trying to get through on the telephone.

[#2]

Ok go here    http://speedtest.btwholesale.com/ ;   and run the speed test ignore the red writing,  when it's done pick further diagnostic and post the results
also go here  https://portal.plus.net/my.html?action=data_transfer_speed ;     login and see what the current line speed is set to again post the results
we will be able to see if they are set correctly

[#3]

Thanks Terranova667
Here are the stats you asked for.
Plusnet Results
Telephone number:
01----------
Phone exchange:
B-----------
Estimated line speed:
35Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-08-20 20:00:18
Current line speed:
8.8 Mb
BT Performance1.
1 Best Effort Test:  -provides background information.
Download Speed
8.74 Mbps

0 Mbps 9.03 Mbps
Max Achievable Speed
Download speedachieved during the test was - 8.74 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-9.03 Mbps .
Additional Information:
IP Profile for your line is - 9.03 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.71 Mbps

0 Mbps 2 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
http://www.speedtest.net/result/4723165062.png

[#4]

Your line is in sync much lower than I'd expect based on the estimates, can you run through the online fault reporter here so we can get this looked in to https://faults.plus.net

[#5]

Quote from: fneal

Max Achievable Speed Download speedachieved during the test was - 8.74 Mbps For your connection, the acceptable range of speedsis 20 Mbps-9.03 Mbps . Additional Information: IP Profile for your line is - 9.03 Mbps

That doesn't look right; the range upper limit should be greater than the lower limit
Phil

[#6]

Thanks Chris,
I have done has you asked and no change in performance.
Have left modem and router connected as requested, so will see if there is any improvement.
Many Thanks.

[#7]

PeeGee Thanks for your observations.