cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Poor Service from this Broadband Company

Chris591
Newbie
Posts: 1
Registered: ‎10-07-2020

Poor Service from this Broadband Company

on ‎10-07-2020 2:28 PM - last edited on ‎10-07-2020 6:51 PM by

I have been with Plusnet for only 3 days and my fibre constantly drops connection. Fault was logged 48 hours ago and nobody has been in touch to update me. Call details state it has been escalated to the correct team (when I first raised the call) & the operator who logged it decided an engineer was not required ! How, when I haven't spoken to anybody Huh No update since to the fault details online and I have tried calling Plusnet on 4 occasions today for a total of 60 minutes and cannot get through. Worst decision I ever made was moving to Plusnet. Terrible customer service = NIL . 

PLEASE WILL SOMEONE CONTACT ME 

 

Message 1 of 2
(474 Views)
0 Thanks
1 REPLY 1
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: The most useless Broadband Company in the UK

‎10-07-2020 6:49 PM

Moderators Note
Post split from an old topic to its own for clarity.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 2 of 2
(446 Views)
0 Thanks