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Poor Internet Speed After Phone Line Fault Repair

nixkeller4
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Poor Internet Speed After Phone Line Fault Repair

Good evening, last Tueday I filed a fault with our landline and it has since been repaired. Before the fix our internet speeds were as low as 0.5Mbps download, they are currently sitting at 7Mbps download on average which is better but not what we were experiencing a few weeks ago.

Usually we get around 24Mbps or above. Having 7Mbps isn't ideal in a house of 6 people. Would someone be able to take a look. Cheers

I've attached the current internet speeds as of writing this post along with the broadband availability checker from btwholesale. Hope it helps.

24 REPLIES 24
jab1
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Re: Poor Internet Speed After Phone Line Fault Repair

@nixkeller4 Can you post the Helpdesk tab from your router - something is decidedly dodgy here. Obscure/delete any personal details off that report, though.

John
nixkeller4
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Re: Poor Internet Speed After Phone Line Fault Repair

Here is the helpdesk tag. I've looked at this before but struggle to understand a lot of this stuff. 

Mustrum
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Re: Poor Internet Speed After Phone Line Fault Repair

Details of your current and expected speeds in the Member Centre might also help.

nixkeller4
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Re: Poor Internet Speed After Phone Line Fault Repair

Here are my expected speeds from the Member Centre. 

jab1
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Re: Poor Internet Speed After Phone Line Fault Repair

Still as before, then - low, but nowhere near 7Mb/s.

John
Mustrum
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Re: Poor Internet Speed After Phone Line Fault Repair

So it is not a line speed or profile problem.

Are you testing directly via ethernet?

Have you tried a PC and router reset?

jab1
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Re: Poor Internet Speed After Phone Line Fault Repair


@nixkeller4 wrote:

Here is the helpdesk tag. I've looked at this before but struggle to understand a lot of this stuff. 


That says the speed to your router is good , so there is something else at play here, don't quite know what and it is getting a bit late on a Sunday night for my ageing brain.Smiley

Unless someone else comes up with an idea, I'll have a think tomorrow. I seem to remember someone else having a similar problem recently, but don't recall the outcome.

John
nixkeller4
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Re: Poor Internet Speed After Phone Line Fault Repair

Could the router maybe overheating? 

jab1
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Re: Poor Internet Speed After Phone Line Fault Repair

Where is it, and does it fell excessively hot? That shouldn't affect your speeds like that, though.

John
nixkeller4
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Re: Poor Internet Speed After Phone Line Fault Repair

It is hot to the touch. It's positioned on a shelf above a radiator so that's why I'm thinking it could be a heat issue. 

Champnet
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Re: Poor Internet Speed After Phone Line Fault Repair

Given the amount of traffic on your line over a short period of time can you run the Speedtest again when all other devices are disconnected ?

nixkeller4
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Re: Poor Internet Speed After Phone Line Fault Repair

I can. I'm normally up until 3 and 4am most nights and from my experience thus far the speeds remain the same even at those times.

Baldrick1
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Re: Poor Internet Speed After Phone Line Fault Repair

@nixkeller4 

How are you checking your speed? It is essential that you test over an Ethernet connection to a computer to eliminate wireless issues.

nixkeller4
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Re: Poor Internet Speed After Phone Line Fault Repair

I test my speeds on both ethernet and wireless devices and they are always similar.