Poor Fibre Speeds

[#1]

Hi guys,

My fibre speeds have recently dropped to 16mb/s down. 

When I first signed up to Plus.net I was getting 21mb/s down, about 6months ago it dropped to 18mb/s now it is 16mb/s

Is it possible for Plus.net to retrain my line?

Thanks

[#2]

Hi there @thedeadgoose, I'm sorry to hear about the decline you've seen in your speeds over the last couple of months.

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.