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Poor Fibre Speeds, not happy :(

GG
Grafter
Posts: 36
Registered: 06-09-2015

Poor Fibre Speeds, not happy :(

Ok, so I have a problem with my fibre connection. That problem being that it is far too slow and under the CONTRACTED speeds.
I have run the BTw performance test as well as an Ookla and TBB speedtest.
Starting with the BTw performance check, the results are as follows:

BT Wholesale Broadband Performance Test
Broadband Speed Test Results
Download Speed (Mbps): 9.11
Upload Speed (Mbps): 9.25
Ping Latency (ms): 51.88

The "Further Diagnostic" test results (as copied and pasted fdirectly from results page) are;
Results Image not loaded

1. Best Effort Test: -provides background information.
Download Speed
10.89 Mbps

0 Mbps 51.82 Mbps
Max Achievable Speed
Download speedachieved during the test was - 10.89 Mbps
For your connection, the acceptable range of speedsis 41.45 Mbps-51.82 Mbps .
Additional Information:
IP Profile for your line is - 51.82 Mbps
2. Upstream Test: -provides background information.
Upload Speed
4.96 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 4.96Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Ookla speedtest Result:
http://www.speedtest.net/result/4700571561.png
TBB Speed Test:



What on EARTH is going on Plusnet? Up until today, my speeds have been good, yet all of a sudden this?



AND........The details from my router...
DSL Firmware Version 1.0.2.9
DSL Driver Version FwVer:5.5.1.131_B_A60901 HwVer:T14.F7_0.2
DSL Link Status up
DSL Uptime 5 days 14 hours 37 minute(s) 13 seconds
DSL modulation ITU G.993.2(VDSL2)
ANNEX Mode ANNEX B
SNR Down 4.5 dB
SNR Up 6.0 dB
Line Attenuation Down 17.4 dB
Line Attenuation Up 3.2 dB
Path Mode(downstream) Interleaved
Path Mode(upstream) FastPath
Data Rate Down 53533 kbps
Data Rate Up 15732 kbps
MAX Rate Down 72952
MAX Rate Up 15449
POWER Down 12.7 dbm
POWER Up 8.1 dbm
CRC Down 11100
CRC Up 2260
11 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Poor Fibre Speeds, LESS than contracted!

what is the Current Line Speed - see my sig
GG
Grafter
Posts: 36
Registered: 06-09-2015

Re: Poor Fibre Speeds, LESS than contracted!

Telephone number:
Phone exchange:
   EDMONTON
Estimated line speed:
   35Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-08-06 10:16:43
Current line speed:
   40 Mb

Still not getting corerect speed. Tested it by connecting direct to router/modem, wireless off, no other connections.
****EDIT****
Just as an aside, the router/modem is connected directly to the master, thence to a cat6 line to a computer and 8 port switch in another room under "Normal" circumstances".

The above results were collected using my laptop connected by Cat6 patch lead direct to the router/modem itself.
Results using the Cat6 line to the other room fall within a  +/- 3mb differential, which I find as acceptible, even though to many it might not be.
****EDIT****
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Poor Fibre Speeds, LESS than contracted!

suggest removing your phone number
GG
Grafter
Posts: 36
Registered: 06-09-2015

Re: Poor Fibre Speeds, LESS than contracted!

Removed! Did not notice that was in there.
GG
Grafter
Posts: 36
Registered: 06-09-2015

Re: Poor Fibre Speeds, LESS than contracted!

As a point of interest, I see that the line speed was checked on 6/8/2015...
Is there a possibility this can be rechecked and the data updated as it is over 7 weeks since last check?
Also, can a member of PN staff look into these issues please?
GG
Grafter
Posts: 36
Registered: 06-09-2015

Re: Poor Fibre Speeds, not happy :(

Bump
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Poor Fibre Speeds, not happy :(

Have you raised a fault at https://faults.plus.net
baldrick
Grafter
Posts: 128
Registered: 07-08-2007

Re: Poor Fibre Speeds, not happy :(

I had a similar problem back in May. It was solved by PN changing the profile then restoring it to the correct setting. I don't know how to link to another thread but if you go to page 34 in Fibre it is the second one down titled 'Fibre installed today - slow connection'.
Superuser
Superuser
Posts: 9,369
Thanks: 692
Fixes: 51
Registered: 06-04-2007

Re: Poor Fibre Speeds, not happy :(

Quote from: baldrick
... if you go to page 34 in Fibre it is the second one down titled 'Fibre installed today - slow connection'.

For convenience, here's the link to reply #4 in that topic. http://community.plus.net/forum/index.php/topic,139636.msg1231596.html#msg1231596  Smiley
David
GG
Grafter
Posts: 36
Registered: 06-09-2015

Re: Poor Fibre Speeds, not happy :(

SpendLessTime
Aspiring Hero
Posts: 2,411
Thanks: 604
Fixes: 54
Registered: 21-09-2009

Re: Poor Fibre Speeds, not happy :(

You will need to raise a fault https://faults.plus.net/ if you have not already done so.