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Poor Fibre - New installation

cwolvb
Newbie
Posts: 3
Registered: 23-12-2014

Poor Fibre - New installation

Hi, I have recently upgraded from adsl to fibre.  It took a long time for the installation due to faults apparently but after 4/5 engineers worked at it, I am finally here and what a dissappointment.  I am downloading about 100 kbs faster.  My download speed is about 4.75 , ping has improved and upload is about 19.  Is there any reason for this slow speed? I believe I am the first one on fibre in this area unless the engineers just fed me a load of bull but I was expecting a better download speed than that.  Any help is appreciated.
Thanks
Chris
5 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Poor Fibre - New installation

your profile hasn't been adjusted yet by the sounds of it
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Poor Fibre - New installation

this won't have updated https://portal.plus.net/my.html?action=data_transfer_speed
Or if it has drop the connection via the router http://192.168.1.254/cgi/b/bb/?be=0&l0=2&l1=-1 and connect again
If it is the first one a call in may be needed to get the Plusnet profile changed if it isn't picked up here
To add current call waiting is very good so you should get through very quickly http://portal.plus.net/supportpages.html?a=212
cwolvb
Newbie
Posts: 3
Registered: 23-12-2014

Re: Poor Fibre - New installation

Thanks, just called them, guy said he would raise it as he doesn't have the required permission to change a connection profile or something?  But anyway 4 hours and should be sorted hopefully.  Thanks again.
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: 24-07-2014

Re: Poor Fibre - New installation

It was changed a couple of hours ago. If you're not seeing the new speeds, could you please restart your connection (don't reboot the modem or router though).
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
cwolvb
Newbie
Posts: 3
Registered: 23-12-2014

Re: Poor Fibre - New installation

New speeds are good, thanks