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Poor Fibre - New installation
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Poor Fibre - New installation
23-12-2014 12:48 PM
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Hi, I have recently upgraded from adsl to fibre. It took a long time for the installation due to faults apparently but after 4/5 engineers worked at it, I am finally here and what a dissappointment. I am downloading about 100 kbs faster. My download speed is about 4.75 , ping has improved and upload is about 19. Is there any reason for this slow speed? I believe I am the first one on fibre in this area unless the engineers just fed me a load of bull but I was expecting a better download speed than that. Any help is appreciated.
Thanks
Chris
Thanks
Chris
Message 1 of 6
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Re: Poor Fibre - New installation
23-12-2014 12:52 PM
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your profile hasn't been adjusted yet by the sounds of it
Message 2 of 6
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Re: Poor Fibre - New installation
23-12-2014 12:54 PM
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this won't have updated https://portal.plus.net/my.html?action=data_transfer_speed
Or if it has drop the connection via the router http://192.168.1.254/cgi/b/bb/?be=0&l0=2&l1=-1 and connect again
If it is the first one a call in may be needed to get the Plusnet profile changed if it isn't picked up here
To add current call waiting is very good so you should get through very quickly http://portal.plus.net/supportpages.html?a=212
Or if it has drop the connection via the router http://192.168.1.254/cgi/b/bb/?be=0&l0=2&l1=-1 and connect again
If it is the first one a call in may be needed to get the Plusnet profile changed if it isn't picked up here
To add current call waiting is very good so you should get through very quickly http://portal.plus.net/supportpages.html?a=212
Message 3 of 6
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Re: Poor Fibre - New installation
23-12-2014 1:25 PM
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Thanks, just called them, guy said he would raise it as he doesn't have the required permission to change a connection profile or something? But anyway 4 hours and should be sorted hopefully. Thanks again.
Message 4 of 6
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Re: Poor Fibre - New installation
23-12-2014 3:40 PM
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Message 5 of 6
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Re: Poor Fibre - New installation
23-12-2014 4:05 PM
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New speeds are good, thanks
Message 6 of 6
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