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Pokerstars.com won't load

carlwinkle
Dabbler
Posts: 10
Registered: 12-07-2013

Pokerstars.com won't load

Any reason why Pokerstars.com will not load/resolve, tried both Chrome and I.E, its the only site that doesn't load.
17 REPLIES
Community Veteran
Posts: 5,071
Thanks: 1,195
Fixes: 30
Registered: 16-10-2014

Re: Pokerstars.com won't load

Works for me on Safari.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Pokerstars.com won't load

Unable to replicate this issue on our side.
Same issue on handheld devices?
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
carlwinkle
Dabbler
Posts: 10
Registered: 12-07-2013

Re: Pokerstars.com won't load

Quote from: Mook
Works for me on Safari.

Tried Safari just in case it was browser related and it won't load on that either.
Community Veteran
Posts: 5,071
Thanks: 1,195
Fixes: 30
Registered: 16-10-2014

Re: Pokerstars.com won't load

Try using the IP directly
https://77.87.181.63 for .com
https://77.87.181.84 for .uk
this will rule out DNS issues.
carlwinkle
Dabbler
Posts: 10
Registered: 12-07-2013

Re: Pokerstars.com won't load

Quote from: MattyC
Unable to replicate this issue on our side.
Same issue on handheld devices?
Matty


Loaded on my mobile, so i'm guessing that suggests its my desktop PC not loading the page for some reason, any ideas?
keyholder
Grafter
Posts: 76
Thanks: 2
Registered: 06-05-2015

Re: Pokerstars.com won't load

Nope pokerstars.COM  wont work for me either...
However .. https://www.pokerstars.uk/ will Smiley
carlwinkle
Dabbler
Posts: 10
Registered: 12-07-2013

Re: Pokerstars.com won't load

Quote from: Mook
Try using the IP directly
https://77.87.181.63 for .com
https://77.87.181.84 for .uk
this will rule out DNS issues.


The direct IP worked, although it through up a warning about it not being secure.
Community Veteran
Posts: 5,071
Thanks: 1,195
Fixes: 30
Registered: 16-10-2014

Re: Pokerstars.com won't load

That would be right as the IP address won't match the name in the certificate. If you're using Windows fire up a DOS prompt and enter:
ipconfig /flushdns (then press enter).
The re-try your normal URL.

carlwinkle
Dabbler
Posts: 10
Registered: 12-07-2013

Re: Pokerstars.com won't load

Quote from: Mook
That would be right as the IP address won't match the name in the certificate. If you're using Windows fire up a DOS prompt and enter:
ipconfig /flushdns (then press enter).
The re-try your normal URL.


Flushed the DNS but the page still won't load, just times out
Community Veteran
Posts: 5,071
Thanks: 1,195
Fixes: 30
Registered: 16-10-2014

Re: Pokerstars.com won't load

Not to sure what to suggest apart from a system re-start but I'm clutching a straws here. But for what it's worth when I enter pokerstars.com in Safari I get taken to .uk. Also just tried .com on Windows 8.1 using WaterFox and it works for me as well going to .uk. Shame I can't play poker!
untamed2604
Newbie
Posts: 1
Registered: 22-06-2014

Re: Pokerstars.com won't load

I've had this on going problem with the pokerstars.com, pokerstars.uk site for a while now, I've been in contact with customer service about it, it was resolved for a short time maybe 2 or 3 hours then reverted back. I've tried all the above XYZ to fix it, i have ran out of ideas, the daft thing is i can still load the client fine and connect fine, but if i need info off the website i can't access it. I have tried, different browsers, my tablet, mobile, my laptop. flushing dns, add in exceptions. nothing has worked. I can proxy to the site, so that tells me my connection is blocking it or there is some sort of restriction there.
Community Gaffer
Community Gaffer
Posts: 12,996
Thanks: 771
Fixes: 70
Registered: 04-04-2007

Re: Pokerstars.com won't load

Both of you reporting problems are assigned IP's from similar ranges, namely 146.198.0.0/16 and 146.200.0.0/16. I wonder if the problem clears if you disconnect/reconnect until you're assigned an IP outside of these subnets? FWIW, I'm assigned an IP in the 143.159.0.0/16 block and I can access the site.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Re: Pokerstars.com won't load

It's probably the same issue causing the National Lottery site not to work with Plusnet.
Maybe they don't like gambling.
Community Gaffer
Community Gaffer
Posts: 12,996
Thanks: 771
Fixes: 70
Registered: 04-04-2007

Re: Pokerstars.com won't load

Quote from: buseng12
It's probably the same issue causing the National Lottery site not to work with Plusnet.

I can't access the National Lottery Site. I *can* access Pokerstars.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵