cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet site is the only one I can see

FIXED
Peter_E
Newbie
Posts: 2
Thanks: 1
Fixes: 1
Registered: ‎17-10-2019

Plusnet site is the only one I can see

I can browse the plusnet site ok (with some slowness) for every other site I either get 'secure connection failed' (https sites) or redirected to the modem admin page (mobile devices and http sites). I have raised a fault but no reply for over a day. Anybody else had anything similar?
2 REPLIES 2
Peter_E
Newbie
Posts: 2
Thanks: 1
Fixes: 1
Registered: ‎17-10-2019

Re: Plusnet site is the only one I can see

Fix

I have fixed this now,  The broadband account name on the router had been rest to setup@... changed it to my own account name and password andit works fine now

Plusnet Help Team
Plusnet Help Team
Posts: 1,149
Thanks: 265
Fixes: 75
Registered: ‎06-08-2018

Re: Plusnet site is the only one I can see

@Peter_E,

 

Glad your services are back up. Looks like at about 12:15am on the 16th the connection dropped, and possibly the router reset getting stuck in the failed setup@ mode. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team