Plusnet please progress...Question #135754708

[#1]

BTOR were installing new fibre cabinets today. Consequently I now have a fault, confirmed by the fault checker. There is no chat & I've been waiting on the phone for an hour.

Could this please be progressed via the forum by one of the EXCELLENT Plusnet staff members? Thanks.

[#2]

My intenet is getting worse. Could this request please be processed with some priority?

mall Graph (500x219 px) - BBCode (for forums; not yet supported on thinkbroadband forums)

[url=http://www.thinkbroadband.com/ping/share/94caaf38644b1901a966ee0c10c92963-12-10-2016.html][img]http://www.thinkbroadband.com/ping/share-thumb/94caaf38644b1901a966ee0c10c92963-12-10-2016.png[/img][/url]

[#3]

Sorry to hear that @tijara33

I've made sure this matter is in hand with our suppliers and responded to the ticket for you.

[#4]

Thanks for picking this up Harry B & for sorting out both this issue & the refund.

[#5]

Yesterday I decided to switch off both my router & modem & left them off for a couple of hours while I was at the dentist. When I switched them back on again (modem first) I found that my problems are over & my download & upload have returned to normal.

I think that there is a reason for this but can't remember why. Could someone more intelligent than I please tell me the reason???

[#6 · Accepted solution]

Glad to hear that's back to normal. Seems in line with the message we've had back on the fault I reported to our suppliers