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Plusnet please help us push Openreach to expand some capacity!

jason68
Newbie
Posts: 2
Thanks: 1
Registered: ‎16-05-2016

Plusnet please help us push Openreach to expand some capacity!

Right now we're in a new road in a completely fibre enabled area (Walton on Thames) and if we search on houses just outside our road we can order fibre broadband. In fact there is a fibre green box at the end of our road.

 

BT Wholesale reports full availability for our house:

 

eatured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availibility Date

WBC SOGEA Availibility Date

  High Low High Low      
VDSL Range A (Clean) 57.5 43.6 13.6 8.8 -- Available --
VDSL Range B (Impacted) 43.7 22.4 11 5.3 -- Available --

 

Openreach do too, but also say:

 

"Your cabinet is enabled for Superfast fibre however you're not able to order fibre just yet."

I assume that this is a capacity issue, but there is no way of finding out. It could be something else, but it seems unlikely given the mass of fibre availability all around us.

 

So, Plusnet, we're a customer, please help us find out what we can do, or what you can do. There are at least 8 houses here gagging for decent connections and better YouView access, and the ability to reliably stream movies without waiting 15 minutes for them to start. Lots of potential revenue!

 

Anyone else solved this problem before?

 

Thanks,

 

Jason.

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 688
Thanks: 188
Fixes: 29
Registered: ‎17-10-2015

Re: Plusnet please help us push Openreach to expand some capacity!

Hi Jason,

Could you Pm me your username and I'll check a few things tomorrow when I'm in, capacity issues are usually shown as "waiting list" rather than available.


 Paul Tarr
 Plusnet Network Operations