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Plusnet outage

Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: ‎22-06-2012

Plusnet outage

I can confirm that Plusnet are indeed having a network problem for some of their customers, I was 1 of them. My fibre went down about an hour ago. I waited for support for about 20 minutes & they have now reset my connection & all is OK. Smiley

35 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Plusnet outage

The service status will be updated here:

https://community.plus.net/t5/Service-Status/Service-Status-Broadband-Connectivity-Problems-91873-NE...
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Plusnet Help Team
Plusnet Help Team
Posts: 13,650
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Plusnet outage

Yes, we're investigating this at the moment and will be posting further updates as soon as we can:

 

http://usertools.plus.net/status/archive/1462365800.htm

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Moderator
Moderator
Posts: 27,195
Thanks: 1,843
Fixes: 158
Registered: ‎14-04-2007

Re: Plusnet outage

ADSL here but same as OP.

At around 13:30 I lost internet access via my Plusnet connection...I had full access via my mobile.

After around 15 minutes (including a cup of tea) I dropped and remade the PPP session after which my access was restored.

The dropping of the PPP session and restoration of internet access could have been a lucky coincidence.

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

moemoff
Grafter
Posts: 133
Thanks: 3
Registered: ‎06-07-2007

Re: Plusnet outage

My fibre connection went. I suspected the demise of the Plusnet hamster ..probably retired to a life of off grid spoon whittling.

Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: ‎12-01-2015

Re: Plusnet outage

I seem to have lost connection around 1300 and couldn't get to my mail server a couple of minutes ago. Seems to be back now though.

bcb1fa746ad991996a883831ebaba1d3-04-05-2016

For what it's worth I've not bounced the connection - it's 'recovering' all by itself so far.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Plusnet outage

People seem to be getting back online now.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
darklight1
Dabbler
Posts: 11
Registered: ‎25-04-2016

Re: Plusnet outage

Very erratic connection this afternoon, on off on off, gave up with the online gaming on ps4 this afternoon, hope they fix it soon.

lowerformoflife
Newbie
Posts: 3
Registered: ‎04-05-2016

Re: Plusnet outage

Fibre user in weston-super-mare checkng in. also having problems, was really laggy but now have nothing.
Community Veteran
Posts: 2,568
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Registered: ‎27-05-2011

Re: Plusnet outage

My FTTC went off sometime between 1 and 1.30 PM. No DNS lookup just hanging there! So went to cut the grass and back around 3PM
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patentspending
Hooked
Posts: 7
Thanks: 1
Registered: ‎04-05-2016

Re: Plusnet outage

A more customer centred approach

Suggestion - Instead of saying we will update you "shortly" or "when we have an update" why not commit to provide an update every 30mins/hr as a minimum even if it is to say you are still working on the problem. Alternatively when providing an update state when the next update can be expected. Manages expectations.

 

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Plusnet outage

Times for the next status update is on status.plus.net if you click "All live updates". In this circumstance it's 5pm.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
anniesboy
Grafter
Posts: 385
Thanks: 2
Registered: ‎06-01-2011

Re: Plusnet outage

My download is OK but upload is crawling at best

lowerformoflife
Newbie
Posts: 3
Registered: ‎04-05-2016

Re: Plusnet outage

my internet is back up and at full speed.

patentspending
Hooked
Posts: 7
Thanks: 1
Registered: ‎04-05-2016

Re: Plusnet outage

Just spoke with Plusnet @1820 and there is still a problem. The update @16.48 stating the problem as fixed is incorrect. I was told next update in circa 2hrs.