Plusnet outage

[#1]

I can confirm that Plusnet are indeed having a network problem for some of their customers, I was 1 of them. My fibre went down about an hour ago. I waited for support for about 20 minutes & they have now reset my connection & all is OK.

[#2]

The service status will be updated here:

https://community.plus.net/t5/Service-Status/Service-Status-Broadband-Connectivity-Problems-91873-NE...

[#3]

Yes, we're investigating this at the moment and will be posting further updates as soon as we can:

http://usertools.plus.net/status/archive/1462365800.htm

[#4]

ADSL here but same as OP.

At around 13:30 I lost internet access via my Plusnet connection...I had full access via my mobile.

After around 15 minutes (including a cup of tea) I dropped and remade the PPP session after which my access was restored.

The dropping of the PPP session and restoration of internet access could have been a lucky coincidence.

[#5]

My fibre connection went. I suspected the demise of the Plusnet hamster ..probably retired to a life of off grid spoon whittling.

[#6]

I seem to have lost connection around 1300 and couldn't get to my mail server a couple of minutes ago. Seems to be back now though.

For what it's worth I've not bounced the connection - it's 'recovering' all by itself so far.

[#7]

People seem to be getting back online now.

[#8]

Very erratic connection this afternoon, on off on off, gave up with the online gaming on ps4 this afternoon, hope they fix it soon.

[#9]

Fibre user in weston-super-mare checkng in. also having problems, was really laggy but now have nothing.

[#10]

My FTTC went off sometime between 1 and 1.30 PM. No DNS lookup just hanging there! So went to cut the grass and back around 3PM

[#11]

A more customer centred approach

Suggestion - Instead of saying we will update you "shortly" or "when we have an update" why not commit to provide an update every 30mins/hr as a minimum even if it is to say you are still working on the problem. Alternatively when providing an update state when the next update can be expected. Manages expectations.

[#12]

Times for the next status update is on status.plus.net if you click "All live updates". In this circumstance it's 5pm.

[#13]

My download is OK but upload is crawling at best

[#14]

my internet is back up and at full speed.

[#15]

Just spoke with Plusnet @1820 and there is still a problem. The update @16.48 stating the problem as fixed is incorrect. I was told next update in circa 2hrs.