Plusnet liabllity for broadband dropping out.
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Plusnet liabllity for broadband dropping out.
04-12-2017 8:16 AM - edited 04-12-2017 8:17 AM
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After a long conversation on the phone, after waiting the now standard 17 minutes, I got told this.
Plusnet will only class it as an unacceptable service if either of the following criteria are met....
1. Broadband drops out 6 or more times in 24 hours.
2. Broadband drops out 14 or more times in 72 hours.
Is this right???
If it is, it shouldn't be,
Re: Plusnet liabllity for broadband dropping out.
05-12-2017 12:35 PM
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Hi there,
Yes, those are thresholds above which we're able to raise faults with our suppliers.
The reason behind that is that a lower number of disconnections shouldn't be noticeable or create much disruption to the service.
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