Plusnet hub one keeps dropping out
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- Re: Plusnet hub one keeps dropping out
09-05-2020 6:53 AM
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Fixed! Go to the fix.
Re: Plusnet hub one keeps dropping out
09-05-2020 8:46 AM
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Hi @WP1, I'm sorry to hear you're having some issues.
The drops that are occurring sounds like these are wireless as we are seeing a stable connection with no drops for the last 8 & a half days.
If you have got any devices that are connected by (or you can connect by) Ethernet cable, I would advise doing so as to rule out underlying issues.
WiFi is prone to interference, this can come from other Wireless/ Electrical equipment that are in the vicinity. Usually changing the channel can help with this if you move to a channel with less interference.
Did the issues occur prior to having the extender connected? Have you noticed that having a particular device connected causes other devices to disconnect?
Re: Plusnet hub one keeps dropping out
12-05-2020 4:17 PM
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Dear Lauren
Thanks so much for trying to help me.
Having tried so many things I then changed my wireless channel but that hasn't done the trick. I do have a question about channels - are we ok to change to 13 or 14 as well? They appear in the wifi analyser app as the best often where I am.
But back to my connection disappearing, it is primarily on my tablet which is a google nexus, I think it doesn't like my living room. It will continuously say there is no internet. Do you have any idea what I can do? I have a chromecast which is recent so it could be that or it could be a google mini nest speaker which is in my kitchen.
It is very frustrating, but obviously not a plusnet issue. If anyone has any experience of this please share!
Thank you
Winnie
Re: Plusnet hub one keeps dropping out
12-05-2020 5:14 PM
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Hi there,
The channels above 11 aren't functional, they're only for use in certain countries due to differing laws relating to the use of different radio frequencies. Usually, going with the best available channel (i.e free from overlap from other signals) is best to go for, the channel graph is usually the easiest way to discern that.
Re: Plusnet hub one keeps dropping out
15-05-2020 3:58 PM
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HI Adam
Thanks very much for that, I didn't know, well so far on channel 5. But as far as I can tell I have non wifi interference but I don't know how to resolve it. Do you know why my wifi extension (via netgear) would work a little better than the router although further away than where I am sat with my tablet?
I am in an apartment and don't know whether it is my neighbour's wifi that is doing it. I have used wifi analyser to try to get the least crowded channel and so I went for 5.
What else do you recommend please?
Thanks so much
Winnie
Re: Plusnet hub one keeps dropping out
15-05-2020 4:20 PM
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Just because your Hub one has not connected to a 5 GHz band doesn't necessarily mean that your devices do not have this capability.
Try separating the bands, see https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/m-p/1351966#M840
then try each in turn on devices to see if they are supported and/if it helps.
Moderator and Customer
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If it fixed it, help others - select 'This Fixed My Problem'
15-05-2020 4:35 PM
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Dear Baldrick1
Thanks, am giving it a go!
Fingers crossed 🙂
WP1
Re: Plusnet hub one keeps dropping out
17-05-2020 12:06 PM
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What a genius..more of a Blackadder 🙂
Think that did it, thanks so very very much.
WP
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