Plusnet fibre router not arrived before fibre upgrade
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Plusnet fibre router not arrived before fibre upgrade
05-06-2015 10:50 AM
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How can I connect my current router (tp link td-w8961nd) to the fibre modem just fitted? I'd really rather be able to use the new fibre before a replacement arrives from Plusnet if possible
Any help greatly appreciated
Thanks
Re: Plusnet fibre router not arrived before fibre upgrade
05-06-2015 11:26 AM
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I can see we're sending a replacement out as soon as possible.
With regards to the router I'm not sure if it supports PPPoE which is what you need to connect to the modem however I'm sure another poster will clarify that.
You can connect one computer direct to the modem by following the guide below.
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
Re: Plusnet fibre router not arrived before fibre upgrade
05-06-2015 11:35 AM
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Re: Plusnet fibre router not arrived before fibre upgrade
05-06-2015 11:47 AM
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I've looked at the manual for the td-w8961nd and I've got bad news I'm afraid. It's not going to work with a Fibre connection. You either need a router with an Ethernet(WAN) port to connect via the BT modem OR an modem router with VDSL capability. Yours is just an ADSL modem/router, and so will only work on an ADSL connection. Some of these types of units have the ability to use one of the LAN ports as a WAN port but I'm afraid the td-w8961nd doesnt. You could go out and buy a cheap router if you wanted to get online quickly. You need what's usually called a 'cable router' to connect to the BT modem. If you wish to go down that route then post back with the make/model of what you are looking at and I'm sure we'll be able to confirm it will work before you purchase it.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet fibre router not arrived before fibre upgrade
05-06-2015 12:04 PM
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Re: Plusnet fibre router not arrived before fibre upgrade
05-06-2015 12:08 PM
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Re: Plusnet fibre router not arrived before fibre upgrade
05-06-2015 12:11 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet fibre router not arrived before fibre upgrade
05-06-2015 12:17 PM
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Where are you looking in the manual ?, I can't see anything that allows configuration of the WAN interface to use one of the Ethernet LAN ports
Quote Hi I found reference to connection type in the user manual and have selected wan interface on the access control setup page. Is this what you are referring to?
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Re: Plusnet fibre router not arrived before fibre upgrade
05-06-2015 12:29 PM
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Page 56 mentions lan/wan change shttp://www.tp-link.com/resources/document/TD-W8961ND_v2_user_guide.pdf
Re: Plusnet fibre router not arrived before fibre upgrade
05-06-2015 12:41 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet fibre router not arrived before fibre upgrade
05-06-2015 12:48 PM
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MisterW try page 50. Not sure what adobe on my phone was giving me, but I can see the same page on my PC as page 51 in the document linked above
Re: Plusnet fibre router not arrived before fibre upgrade
05-06-2015 12:53 PM
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Nope, that's just referring to IP filtering on either the WAN or LAN ports
Quote MisterW try page 51
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Re: Plusnet fibre router not arrived before fibre upgrade
05-06-2015 1:06 PM
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Thank you
Re: Plusnet fibre router not arrived before fibre upgrade
05-06-2015 2:02 PM
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Quote from: MisterW Hi,
I've looked at the manual for the td-w8961nd and I've got bad news I'm afraid. It's not going to work with a Fibre connection. You either need a router with an Ethernet(WAN) port to connect via the BT modem OR an modem router with VDSL capability. Yours is just an ADSL modem/router, and so will only work on an ADSL connection. Some of these types of units have the ability to use one of the LAN ports as a WAN port but I'm afraid the td-w8961nd doesnt. You could go out and buy a cheap router if you wanted to get online quickly. You need what's usually called a 'cable router' to connect to the BT modem. If you wish to go down that route then post back with the make/model of what you are looking at and I'm sure we'll be able to confirm it will work before you purchase it.
Is this what I need?
http://www.argos.co.uk/static/Search/searchTerm/TL-WR841N.htm#pdpPromotions
Re: Plusnet fibre router not arrived before fibre upgrade
05-06-2015 2:04 PM
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