Plusnet fibre new contract query
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Plusnet fibre new contract query
28-01-2016 1:21 AM
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Broadband product Plusnet Unlimited Fibre
Estimated speed 38Mbps to 40Mbps
I am paying the price of £19.99 for Fibre Extra, why is this only saying Plusnet Unlimited Fibre?
Many thanks
Re: Plusnet fibre new contract query
28-01-2016 5:57 AM
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To be fair I thought the extra package was £10 a month for first 6 months then £19.99 or is for new customers only ?
Re: Plusnet fibre new contract query
28-01-2016 6:13 AM
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Re: Plusnet fibre new contract query
28-01-2016 7:38 AM
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Then you just need to get your product changed to Extra seeing as your paying for it ....
You might get lucky and someone read this and do the change for you ....
I'd be on the phone though if it was me
Re: Plusnet fibre new contract query
28-01-2016 7:52 AM
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Re: Plusnet fibre new contract query
28-01-2016 9:45 AM
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Re: Plusnet fibre new contract query
28-01-2016 11:08 AM
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I would double check if you have been set-up correctly by following the advice given in this forum thread http://community.plus.net/forum/index.php/topic,143836.0.html
Re: Plusnet fibre new contract query
28-01-2016 12:26 PM
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Re: Plusnet fibre new contract query
28-01-2016 12:58 PM
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Plusnet Unlimited Fibre - This is the legacy 80/20 £19.99 package
Unlimited Fibre - 40/20 or 40/2 depending when you signed up to it. £14.99
Unlimited Fibre Extra - This replaced the legacy package, but is still 80/20 and £19.99
I'm not sure why you received an email advising of 40Mbps speeds, as everything else on the account says 80/20 I'll flag this and up to try and find out why this has happened.
Re: Plusnet fibre new contract query
28-01-2016 7:14 PM
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Re: Plusnet fibre new contract query
26-03-2016 10:44 PM
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1Mb - 2Mb upload speed (estimated)), even thought I'm getting excess of these speeds. (around 59Mb down, and 15Mb up) :-S
Re: Plusnet fibre new contract query
26-03-2016 10:47 PM
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If you're being under-billed I'd keep quiet
Re: Plusnet fibre new contract query
27-03-2016 7:07 AM
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Quote Looks like you're getting the right product but the systems are telling you that you're on the 40/2.
Be very wary!!!! I've just renewed my contract for 80/20 & I ended up on 40/2!! It was rectified pretty quickly once I realised that my speeds had dropped, however it was still extremely inconvenient. These days, when so many users rely on the "cloud" for so many things, I fail to understand how PN can supply a completely useless 2 Mbps upload speed.
Re: Plusnet fibre new contract query
27-03-2016 10:57 AM
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Think what they'd get on ADSL? I'd be happy with 2mb upload, some places ADSL upload is so slow so 2mb is a bonus.
If you Like it, give it a
Re: Plusnet fibre new contract query
27-03-2016 11:17 AM
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Most of my usage is streaming NowTV, Netflix etc etc with minimal uploading.
Why pay extra for something one doesn't need
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