Plusnet fibre extra running slow
I am currently on the fibre extra package but my speeds seem to always be below 60mb/s as of late.
Having been for the last 3 years on the fibre extra package I have not had this issue before but have noticed the drop in speeds a lot of the past few months.
Could someone take a look at the IP profile currently set on my line please?
Re: Plusnet fibre extra running slow
10-12-2018 9:37 PM - edited 10-12-2018 9:38 PM
Sorry to hear you're having issues with your connection speed.
We've tested your line and that's not found any issues as shown below with your router being in sync at 74mbps.
|Test Outcome Code||GTC_FTTC_SERVICE_0000|
|Description||GEA service test completed and no fault found .|
|Main Fault Location||OK|
|Sync Status||In Sync|
|Downstream Speed||74.1 Mbps|
|Upstream Speed||20.0 Mbps|
|Fault Report Advised||N|
|NTE Power Status||PowerOn|
|Voice Line Test Result||Pass|
|Bridge Tap||Not Detected|
|Radio Frequency Ingress||Not Detected|
|Repetitive Electrical Impulse Noise||Not Detected|
|Cross Talk||Not Detected|
|Estimated Line Length In Metres||373.7|
|Upstream Rate Assessment||Very Good|
|Downstream Rate Assessment||Good|
|Interference Pattern||Not Detected|
|Service Impact||No Impact Observed|
|Home Wiring Problem||Not Detected|
|Downstream Policing Discard Rate||0.0|
|Customer Traffic Level||Upstream and Downstream Traffic Detected|
|Profile Name||0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off|
|Down Stream Line Rate||74.2 Mbps||74.2 Mbps||74.2 Mbps|
|Up Stream Line Rate||20.0 Mbps||20.0 Mbps||20.0 Mbps|
|Up Time||900.0 Sec||900.0 Sec||900.0 Sec|
|Current and Last 15 Minute Bin Performance|
|Parameters||Last Traffic Count(Upto 15 mins)||Current Traffic Count(Upto 15 mins)|
|Start Time Stamp||2018-12-10T21:17:56Z||2018-12-10T21:32:56Z|
|Ingress Code Violation||5||0|
|Egress Code Violation||0||0|
|Severely Errored Seconds||0||0|
Can you confirm if you've been testing the speeds over a wired or wireless connection? If wireless can you try a wired connection to see if that gets higher speeds.