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Plusnet fibre extra running slow

iamrufus
Hooked
Posts: 5
Registered: ‎10-12-2018

Plusnet fibre extra running slow

Hi Plusnet

I am currently on the fibre extra package but my speeds seem to always be below 60mb/s as of late.

Having been for the last 3 years on the fibre extra package I have not had this issue before but have noticed the drop in speeds a lot of the past few months.

Could someone take a look at the IP profile currently set on my line please?

Many thanks

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 7,270
Thanks: 762
Fixes: 291
Registered: ‎01-01-2012

Re: Plusnet fibre extra running slow

Sorry to hear you're having issues with your connection speed.

We've tested your line and that's not found any issues as shown below with your router being in sync at 74mbps.

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 74.1 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 373.7
Upstream Rate Assessment Very Good
Downstream Rate Assessment Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2018-11-27T21:45:00
Parameters MIN MAX AVG
Down Stream Line Rate 74.2 Mbps 74.2 Mbps 74.2 Mbps
Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps
Up Time 900.0 Sec 900.0 Sec 900.0 Sec
Retrains 0.0 0.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-12-10T21:17:56Z 2018-12-10T21:32:56Z
Ingress Code Violation 5 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

Can you confirm if you've been testing the speeds over a wired or wireless connection? If wireless can you try a wired connection to see if that gets higher speeds.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
iamrufus
Hooked
Posts: 5
Registered: ‎10-12-2018

Re: Plusnet fibre extra running slow

Hi

Thanks for looking into this for me, it does seem better now so hopefully everything is back to normal.

Thanks again!

Rufus

Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 271
Fixes: 56
Registered: ‎26-03-2018

Re: Plusnet fibre extra running slow

No worries, @iamrufus

 

Give us a shout if we can ever be of more help. 

 

All the best, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team