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Plusnet fibre but only getting adsl

Posts: 1
Registered: ‎02-02-2016

Plusnet fibre but only getting adsl

I seem to be on adsl with the speed I'm currently getting. Already restarted my router, but, the download speed still seems to be at around 3 Mbps max.
Can someone please check my profile?
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Plusnet fibre but only getting adsl

Hi anon81
I can see you've been in touch since posting and we've covered the reason for this with you as per what's noted on ticket 119235564.
I'll make sure we follow through on this and update you again shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team