Plusnet fibre broadband does not cope with uploads and will disconnect you...
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Plusnet fibre broadband does not cope with upl...
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
10-11-2017 2:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@bobpullen I also have this same issue since moving to PlusNet and it is affecting my work. Can you please send my router the latest firmware to resolve the issue.
Plusnet Hub One | Software version 4.7.5.1.83.8.226 | Last updated Unknown
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
10-11-2017 9:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well, after 2 months I still get daily deconnexions, and it systematically breaks on higher upload traffic. Not what I would call a high quality of broadband service... Let's hope it gets better soon,
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
13-11-2017 11:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @bobpullen I have the drop out problem
3. Firmware version: | Software version 4.7.5.1.83.8.226 Last updated Unknown |
What details do you need from me to get a firmware upgrade?
Thank you
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
15-11-2017 9:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have been having these problems since JULY and its getting worse by the week. My laptop and Xbox keep dropping connection and now its interfering with my website. This is ridiculous.
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
15-11-2017 1:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Checking your line, you don't seem to be impacted by the issues discussed in this thread as the number of disconnections on your line is very low. If your devices are dropping the internal wifi signal, this is not the same as being discussed and I'd advise opening your own thread regarding this for support.
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
15-11-2017 1:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My firmware updated yesterday evening and so far have stayed connected. Yay!
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
15-11-2017 4:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
25-11-2017 4:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Chris
I'm having frequent disconnects too. I've only had 5-6 over the past week, but have had this happen for a few months.
Is there any chance you take a look?
Cheers,
Dan
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
25-11-2017 9:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@danbeddows out of interest are people using the hub one modem or using it connected to the openreach modem
and what snr value are you on?
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
25-11-2017 10:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
SNR values:
SNR Margin Down=3.0dB, Up=7.4dB
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
26-11-2017 12:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@danbeddows do you have access to an openreach modem, i'm now using one of them flashed to unlock it's gui etc, finding it more stable. would be interested if you find the same.
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
28-11-2017 10:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@bluewhale unfortunately I don't have access to another modem, this is the only one I have.
@bobpullen is there any chance you could take a look? ^
Thanks!
Dan
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
28-11-2017 9:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry for the lack of replies folks, been a bit hectic of late! I'll try my best to take a look tomorrow when I'm back in the office.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
04-12-2017 8:39 AM - edited 04-12-2017 8:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No worries @bobpullen. If you get a minute that would be great - the line has just been dropped twice in 10 minutes.
Re: Plusnet fibre broadband does not cope with uploads and will disconnect you...
04-12-2017 9:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And again just now...
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Plusnet fibre broadband does not cope with upl...