Plusnet estimated 80M, only getting 40M
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- Re: Plusnet estimated 80M, only getting 40M
Plusnet estimated 80M, only getting 40M
on 31-05-2016 1:07 PM - last edited on 31-05-2016 2:35 PM by Mav
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I've been on Plusnet fiber almost 6 months now, but I'm only getting half the speeds estimated by Plusnet.
I attach the relevant info. Any idea what the issue is? Perhaps my IP profile is stuck low for some reason.
Thanks
Moderator's note by Mike (Mav): Telephone number removed from a public forum in file 2016-05-29-19-34-19.png
Re: Plusnet estimated 80M, only getting 40M
31-05-2016 1:13 PM
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Whilst I understand that the estimates for your line are very good, you are on the lower of our 2 FTTC products. This is provided on a 40 down, 2 up wholesale service which is why you're seeing speeds of around 35Mb/s.
Re: Plusnet estimated 80M, only getting 40M
31-05-2016 1:20 PM
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From your sync speed it is obvious your are on a 40/2 service. Are you supposed to be on Unlimited Fibre Extra? i.e. 80 Mbps download. You may have been put on the wrong product.
Re: Plusnet estimated 80M, only getting 40M
31-05-2016 1:20 PM
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When I signed up, at no point was I aware there were '2 FTTC products'. So you gave me the higher estimate then put me on the lower product? There is only 1 product as a customer surely - 'Unlimited Fibre' the one I signed up to.
How do I find out the 'FTTC' product' I'm on, and what are my options to get the speeds you estimated?
Thanks
Re: Plusnet estimated 80M, only getting 40M
31-05-2016 1:26 PM
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IIRC 40/2 is unlimited fibre and 80/20 is unlimited fibre extra
To be is to do - Kant
do be do be do - Sinatra
Re: Plusnet estimated 80M, only getting 40M
31-05-2016 1:34 PM
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OK, it makes sense. I must just be on the 'Unlimited Fiber' product with 40M max, in which case everything is fine
Please don't send me emails saying I should get 80M.
Thanks
Re: Plusnet estimated 80M, only getting 40M
31-05-2016 1:39 PM
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Re: Plusnet estimated 80M, only getting 40M
31-05-2016 1:39 PM
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The product you are on is shown at the top of the View My Brodband Usage display panel.
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