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Plusnet email - Your Broadband Product change is now complete

speedo
Newbie
Posts: 3
Thanks: 2
Registered: 23-08-2017

Plusnet email - Your Broadband Product change is now complete

hi

I ordered an upgrade from standard to fibre broadband on 9th august and was eventually given a completion date of 23rd August (today).

 

I have received an email informing me that my broadband product change is now complete.  does this now mean that I should be connected to Fibre Broadband and getting the associated speeds?  Currently the speed has not changed at all.

3 REPLIES
Community Veteran
Posts: 2,321
Thanks: 230
Fixes: 2
Registered: 04-08-2009

Re: Plusnet email - Your Broadband Product change is now complete

My daughter had this problem...  try switching the router off, waiting for 30 mins, then switch on again. I assume you did actually get a new router from PN?

speedo
Newbie
Posts: 3
Thanks: 2
Registered: 23-08-2017

Re: Plusnet email - Your Broadband Product change is now complete

apologies - all sorted.  Working perfectly thankyou.  Many thanks for activating promptly.

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Plusnet email - Your Broadband Product change is now complete

Good to hear it, let us know if there's anything we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff