Plusnet email - Your Broadband Product change is now complete
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Plusnet email - Your Broadband Product change is now complete
23-08-2017 1:26 PM
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hi
I ordered an upgrade from standard to fibre broadband on 9th august and was eventually given a completion date of 23rd August (today).
I have received an email informing me that my broadband product change is now complete. does this now mean that I should be connected to Fibre Broadband and getting the associated speeds? Currently the speed has not changed at all.
Re: Plusnet email - Your Broadband Product change is now complete
23-08-2017 4:33 PM
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My daughter had this problem... try switching the router off, waiting for 30 mins, then switch on again. I assume you did actually get a new router from PN?
Re: Plusnet email - Your Broadband Product change is now complete
23-08-2017 4:59 PM
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apologies - all sorted. Working perfectly thankyou. Many thanks for activating promptly.
Re: Plusnet email - Your Broadband Product change is now complete
24-08-2017 1:46 PM
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Good to hear it, let us know if there's anything we can help with.
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