Plusnet email - Your Broadband Product change is now complete

[#1]

hi

I ordered an upgrade from standard to fibre broadband on 9th august and was eventually given a completion date of 23rd August (today).

I have received an email informing me that my broadband product change is now complete.  does this now mean that I should be connected to Fibre Broadband and getting the associated speeds?  Currently the speed has not changed at all.

[#2]

My daughter had this problem...  try switching the router off, waiting for 30 mins, then switch on again. I assume you did actually get a new router from PN?

[#3]

apologies - all sorted.  Working perfectly thankyou.  Many thanks for activating promptly.

[#4]

Good to hear it, let us know if there's anything we can help with.