cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet and surface pro

Superjack89
Browser
Posts: 1
Registered: ‎16-01-2021

Plusnet and surface pro

Good evening,

My surface pro 7 that I have been given for work is running extremely slowly (3mbps) download speed. However when I have connected it to a tp link plug used in another room I get my usual 50mbps. All other devices seem to work ok when connected to the plus net router.

Does anyone know why my surface won’t connect to the router directly and give me good speeds.

Thanks in advance
1 REPLY 1
Baldrick1
Moderator
Moderator
Posts: 8,309
Thanks: 3,758
Fixes: 269
Registered: ‎30-06-2016

Re: Plusnet and surface pro

@Superjack89  Welcome to the forum.

Try separating the 2.4 and 5GHz bands see https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/m-p/1351966#M840

Try each in turn and use the best.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'