Plusnet Router keeps dropping connection
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Plusnet Router keeps dropping connection
15-11-2017 8:56 PM
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We have been on Plusnet for just over a year now. When we first switched we had terrible problems with speed dropping way below the expected speed (1 to 2mb rather than 28!) so a guy came out from Openreach and checked everything as well as fitting a Mk4 socket. Since then despite the odd dropout the service has been good and the speed well within expectations.
A few weeks ago we started getting dropouts every few hours, but that has been getting steadily worse. This evening it has dropped a connection several times in an hour. I have checked evrything, rebooted it, but it barely stays up long enough to write this note? Any ideas in what might be causing the issue? Over 30 minute wait on the support line!!
Stats are:
DSL uptime: 0 days, 00:05:11
6. Data rate: 2001 / 27890
7. Maximum data rate: 4590 / 29340
8. Noise margin: 12.8 / 4.0
9. Line attenuation: 32.4 / 28.1
10. Signal attenuation: 32.4 / 24.8
Thanks
Andy
Re: Plusnet Router keeps dropping connection
16-11-2017 2:59 PM
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Hi there,
I've just been looking into this and line tests aren't indicating any obvious problems. We can see the connection is dropping fairly frequently though.
I'd try following the checks here next https://goo.gl/tu2WWu and if they don't help it would be a good idea to report a fault over at http://faults.plus.net
Keep us posted please so that we can keep following things up with you.
Re: Plusnet Router keeps dropping connection
16-11-2017 8:16 PM
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Hi Adam,
Thanks for checking for us. It’s seems to have settled down now and has held a connection all day. I’ll keep an eye on it and report a fault if it starts playing up again.
Thanks again.
Andy
Re: Plusnet Router keeps dropping connection
on 18-11-2017 8:21 PM - last edited on 18-11-2017 10:34 PM by Mav
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Hi Adam.
It started again tonight. The link http://faults.plus.net does not work? Can you confirm the URL please?
Thanks
Andy
Moderator's note by Mike (Mav): Post released from Spam Filter.
Re: Plusnet Router keeps dropping connection
19-11-2017 7:24 PM
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Monkeynuts72 I worked for me give it a try again as the website more probable being hit by all the complaints that plusnet are not sorting
Part of life living
Re: Plusnet Router keeps dropping connection
19-11-2017 8:36 PM
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Re: Plusnet Router keeps dropping connection
20-11-2017 1:46 PM
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