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Plusnet Router keeps dropping connection

monkeynuts72
Dabbler
Posts: 12
Thanks: 2
Registered: ‎20-10-2016

Plusnet Router keeps dropping connection

We have been on Plusnet for just over a year now. When we first switched we had terrible problems with speed dropping way below the expected speed (1 to 2mb rather than 28!) so a guy came out from Openreach and checked everything as well as fitting a Mk4 socket. Since then despite the odd dropout the service has been good and the speed well within expectations.

A few weeks ago we started getting dropouts every few hours, but that has been getting steadily worse. This evening it has dropped a connection several times in an hour. I have checked evrything, rebooted it, but it barely stays up long enough to write this note? Any ideas in what might be causing the issue? Over 30 minute wait on the support line!!

 

Stats are:

DSL uptime: 0 days, 00:05:11
6. Data rate: 2001 / 27890
7. Maximum data rate: 4590 / 29340
8. Noise margin: 12.8 / 4.0
9. Line attenuation: 32.4 / 28.1
10. Signal attenuation: 32.4 / 24.8

 

Thanks

Andy

 

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,631
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Plusnet Router keeps dropping connection

Hi there, 

 

I've just been looking into this and line tests aren't indicating any obvious problems. We can see the connection is dropping fairly frequently though. 

 

I'd try following the checks here next https://goo.gl/tu2WWu and if they don't help it would be a good idea to report a fault over at http://faults.plus.net 

 

Keep us posted please so that we can keep following things up with you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
monkeynuts72
Dabbler
Posts: 12
Thanks: 2
Registered: ‎20-10-2016

Re: Plusnet Router keeps dropping connection

Hi Adam,

 

 

Thanks for checking for us. It’s seems to have settled down now and has held a connection all day. I’ll keep an eye on it and report a fault if it starts playing up again.

 

Thanks again.

Andy

monkeynuts72
Dabbler
Posts: 12
Thanks: 2
Registered: ‎20-10-2016

Re: Plusnet Router keeps dropping connection

Hi Adam.

 

It started again tonight. The link http://faults.plus.net does not work? Can you confirm the URL please?

 

Thanks

Andy

Moderator's note by Mike (Mav): Post released from Spam Filter.

Bluejay5
Aspiring Pro
Posts: 203
Thanks: 54
Fixes: 1
Registered: ‎05-11-2017

Re: Plusnet Router keeps dropping connection

Monkeynuts72 I worked for me give it a try again as the website more probable being hit by all the complaints that plusnet are not sorting

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
Browni
Aspiring Hero
Posts: 2,297
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Plusnet Router keeps dropping connection

The fault checker was down for maintenance for most of yesterday.

Link

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
monkeynuts72
Dabbler
Posts: 12
Thanks: 2
Registered: ‎20-10-2016

Re: Plusnet Router keeps dropping connection

Thanks Bluejay5 and Bronwi,

 

I managed to get on in the end and submitted a ticket. 

 

Andy