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Plusnet Reactivated our account

Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: ‎18-02-2013

Plusnet Reactivated our account

Just had an email to say that you guys have reactivated our account Huh
We moved to BT on the 19th August ... finding this all very unprofessional. Please can you make sure this issue is resolved for us.
One of your team has now raised question: 110268858 asking the billings team to refund the DD which is set to collect in error, Once this has been done can you please ensure that our account is closed.
Best Regards
Jan
31 REPLIES
mlmclaren
Grafter
Posts: 855
Registered: ‎04-12-2014

Re: Plusnet Reactivated our account

"tut tut tut"
Community Veteran
Posts: 2,286
Thanks: 109
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Registered: ‎18-02-2013

Re: Plusnet Reactivated our account

PLUSNET,
Can you stop sending emails and stalking us please. Our Account ceased with you on the 18th August 2015. We are paid up to date!
We owe you NOTHING....... please stop.
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: ‎18-02-2013

Re: Plusnet Reactivated our account

Better still, can somebody please advise how to make plusnet stop this madness ?
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: ‎18-02-2013

Re: Plusnet Reactivated our account

Still not resolved even though the CSC Agent said this will be dealt with on Friday.
What is with you guys ?
Community Veteran
Posts: 2,286
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Registered: ‎18-02-2013

Re: Plusnet Reactivated our account

Quote
Agent: at 19:00:56
Thank you, I have escalated this to the cancellations team and I am really sorry that the billing team have taken since the 3rd to pick this up- this should be worked tomorrow for you

That was Thursday last week so far 11 days have past, and this issue is still on going.
Apparently the Agent I spoke to said, Plusnet are having a lot of these just of late and have a HUGE backlog....
rongtw
Seasoned Hero
Posts: 6,973
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Registered: ‎01-12-2010

Re: Plusnet Reactivated our account

What a Backlog of people leaving or a backlog of ERRORS  Lips are sealed
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
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PitchBlack
Grafter
Posts: 301
Registered: ‎10-01-2014

Re: Plusnet Reactivated our account

I would say both, I left last month and luckily mine went without a hitch, I even got the remainder of my months charge back. My Mum left last month and is still being charged. Very unprofessional PlusNet, very unprofessional.
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: ‎18-02-2013

Re: Plusnet Reactivated our account

At this point we feel that we will never return to plusnet.
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: ‎18-02-2013

Re: Plusnet Reactivated our account

Bunch of cowboys in the main.
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: ‎18-02-2013

Re: Plusnet Reactivated our account

Quote from: PitchBlack
My Mum left last month and is still being charged. Very unprofessional PlusNet, very unprofessional.

yep, same here, how they can re-activate an account and then try and take money when you have migrated away I'll never know!
Is that not classed as theft/attempted theft ?
mlmclaren
Grafter
Posts: 855
Registered: ‎04-12-2014

Re: Plusnet Reactivated our account

Well this better not be the case when I leave in the next 48 hours... I'll be going straight back to CISAS to sort it and be requesting payment for the time taken !
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: ‎18-02-2013

Re: Plusnet Reactivated our account

Well, this isn't something that we want to be looking at either.....
mlmclaren
Grafter
Posts: 855
Registered: ‎04-12-2014

Re: Plusnet Reactivated our account

Is that coming up on the connection that is now provided by another provider?
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: ‎18-02-2013

Re: Plusnet Reactivated our account

I'm logging into our old plusnet account from a BT connection.