Plusnet Reactivated our account
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Plusnet Reactivated our account
03-09-2015 2:27 PM
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We moved to BT on the 19th August ... finding this all very unprofessional. Please can you make sure this issue is resolved for us.
One of your team has now raised question: 110268858 asking the billings team to refund the DD which is set to collect in error, Once this has been done can you please ensure that our account is closed.
Best Regards
Jan
Re: Plusnet Reactivated our account
03-09-2015 3:30 PM
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Re: Plusnet Reactivated our account
10-09-2015 5:16 PM
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Can you stop sending emails and stalking us please. Our Account ceased with you on the 18th August 2015. We are paid up to date!
We owe you NOTHING....... please stop.
Re: Plusnet Reactivated our account
10-09-2015 5:18 PM
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Re: Plusnet Reactivated our account
14-09-2015 1:09 PM
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What is with you guys ?
Re: Plusnet Reactivated our account
14-09-2015 1:32 PM
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Quote Agent: at 19:00:56
Thank you, I have escalated this to the cancellations team and I am really sorry that the billing team have taken since the 3rd to pick this up- this should be worked tomorrow for you
That was Thursday last week so far 11 days have past, and this issue is still on going.
Apparently the Agent I spoke to said, Plusnet are having a lot of these just of late and have a HUGE backlog....
Re: Plusnet Reactivated our account
14-09-2015 1:50 PM
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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Plusnet Reactivated our account
14-09-2015 1:54 PM
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Re: Plusnet Reactivated our account
14-09-2015 1:59 PM
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Re: Plusnet Reactivated our account
14-09-2015 2:00 PM
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Re: Plusnet Reactivated our account
14-09-2015 2:03 PM
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Quote from: PitchBlack My Mum left last month and is still being charged. Very unprofessional PlusNet, very unprofessional.
yep, same here, how they can re-activate an account and then try and take money when you have migrated away I'll never know!
Is that not classed as theft/attempted theft ?
Re: Plusnet Reactivated our account
14-09-2015 2:08 PM
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Re: Plusnet Reactivated our account
14-09-2015 2:16 PM
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Re: Plusnet Reactivated our account
14-09-2015 2:21 PM
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Re: Plusnet Reactivated our account
14-09-2015 2:25 PM
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