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Plusnet - Please tell us when BT are enabling Vectoring on our Cabs

sarczoid
Grafter
Posts: 66
Thanks: 7
Registered: 14-02-2016

Plusnet - Please tell us when BT are enabling Vectoring on our Cabs

Hiya,

 

I personally have had enough of the lack of communication from plusnet on technical and customer issues.

 

Many thousands of VDSL/FTTC customers are having problems, with decreasing speed, due to crosstalk on their lines.

This is down to the way that VDSL works.

 

A lot of customers are being sold products at a certain speed, then months later, when their neighbours get the same connections, your connection will start to drop, sometimes seriously.

 

We aren't getting the speeds we were paying for at the start of the contract, and that's very serious in my book.

OFCOM may be a weak pathetic regulator, but whats right is right.

 

You have an obligation to provide what we "Expect" from day one. If we are given a 78mb connection on day one, then it should stay at that level. Having a connection that's 15mb less a year later, with higher latency and page response isn't acceptable for the same money.

 

WHEN are you going to push BT to roll out vectoring?

WHY hasn't this been done already?

 

This is an established technology to combat crosstalk interference on VDSL lines, which resolves 95% of issues.

 

 

Please, get on with it!

 

 

1 REPLY
Community Veteran
Posts: 6,393
Thanks: 510
Fixes: 46
Registered: 30-07-2007

Re: Plusnet - Please tell us when BT are enabling Vectoring on our Cabs

WHEN are you going to push BT to roll out vectoring?

WHY hasn't this been done already?

Pigs CAN be made to fly (given sufficient thrustSmiley) but getting BT Openreach to move at anything but their own pace?  Now that's a completely different ball gameRoll eyes