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Plusnet IP Profile

Muttley62
Grafter
Posts: 130
Registered: 22-03-2013

Plusnet IP Profile

I have noticed that my BT IP Profile has recently increased to 46.05 having always been around 39 ish.  I went to check that my Plusnet settings matched but this facility seems to have been removed from the connection settings within the member centre.  Can someone please check that the settings match in my case.
12 REPLIES
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: 07-02-2012

Re: Plusnet IP Profile

Add https://portal.plus.net/my.html?action=data_transfer_speed to your Favorites/Bookmarks. Clicking it will give you the Portal login screen, which when completed sends you to the page.
Muttley62
Grafter
Posts: 130
Registered: 22-03-2013

Re: Plusnet IP Profile

Many thanks for that.  As I thought, it is still at 39.8 - can someone from Plusnet change it to match the BT IP profile of 46.05 please.
Plusnet Help Team
Plusnet Help Team
Posts: 4,770
Thanks: 345
Fixes: 136
Registered: 01-01-2012

Re: Plusnet IP Profile

There seems to be a bit of a mismatch somewhere.
Our tests are showing your modem as syncing around 40mbps which makes the profile correct.
Where are you seeing the BT profile as being 46mbps? Can you attach a copy of the BT Speedtest you carried out?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
alext05
Grafter
Posts: 162
Registered: 16-12-2013

Re: Plusnet IP Profile

Hi Matthew, I have a similar request to OP.
I did a BT performance test this morning and it said: IP Profile for your line is - 76.47 Mbps (cannot provide a screenshot as not at home atm). My speed test only gives me 63Mbps after jumping to 75Mbps at the start of the test.
Can someone please amend my Plusnet's profile. Thanks.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Plusnet IP Profile

Hi Alex,
This is a rare occasion, but it looks like the two profiles have mismatched. I've changed ours, so if you log into you router and hit disconnect/connect you may see improvements.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
alext05
Grafter
Posts: 162
Registered: 16-12-2013

Re: Plusnet IP Profile

Many thanks, Matty. Will do this when I get home in the evening. Smiley
alext05
Grafter
Posts: 162
Registered: 16-12-2013

Re: Plusnet IP Profile

Hi Matty/Plusnet. Just to confirm that I am now getting 74Mbps. Thanks for your help. Happy days!  Cheesy
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Plusnet IP Profile

Decent  Cool
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
alext05
Grafter
Posts: 162
Registered: 16-12-2013

Re: Plusnet IP Profile

Will do for me.  Grin
Muttley62
Grafter
Posts: 130
Registered: 22-03-2013

Re: Plusnet IP Profile

Here is the screenshot from a speed test today - clearly states IP Profile 46.05
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Plusnet IP Profile

Your profile actually changed by automation yesterday so it's now at 46. Hopefully this sorts it.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Muttley62
Grafter
Posts: 130
Registered: 22-03-2013

Re: Plusnet IP Profile

Thanks