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Plusnet Hub says 78/20 BT Wholesale says 20/15
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Plusnet Hub says 78/20 BT Wholesale says 20/15
21-02-2016 3:13 AM
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Recently got Unlimited Fibre Extra (17/02/2016) but was put on ADSL temporarily for about 2 weeks prior to it being sorted.
Plusnet Hub says 76-78(down) / 20(up)
but the BT Wholesale test says 20(down) / 15(up) with an awful (for gaming) 59.38ms ping!
I tested on CAT5 wire, WIFI dissabled, and while no one else was using the internet.
Help!
Plusnet Hub says 76-78(down) / 20(up)
but the BT Wholesale test says 20(down) / 15(up) with an awful (for gaming) 59.38ms ping!
I tested on CAT5 wire, WIFI dissabled, and while no one else was using the internet.
Help!
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Re: Plusnet Hub says 78/20 BT Wholesale says 20/15
21-02-2016 9:10 AM
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What does the Plusnet line speed here show?
https://portal.plus.net/my.html?action=data_transfer_speed
I think you will find that it is showing a slow speed ( i.e. an ADSL speed) and you need to phone/chat with Plusnet and get it set to the correct values for your FTTC line
https://portal.plus.net/my.html?action=data_transfer_speed
I think you will find that it is showing a slow speed ( i.e. an ADSL speed) and you need to phone/chat with Plusnet and get it set to the correct values for your FTTC line
Ex - Plusnet Customer (2009 - 2023) now with BT
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Re: Plusnet Hub says 78/20 BT Wholesale says 20/15
21-02-2016 11:53 AM
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@Doglet
Did you do the Wholesale speed test using Firefox? I have had problems with that test using FF 44.0.2. I got a much lower reported download speed from FF than testing using Internet Explorer. The number from FF was also much lower than from the test at www.thinkbroadband.com so I wonder if there may be some incompatibility with the current FF.
Michael
Did you do the Wholesale speed test using Firefox? I have had problems with that test using FF 44.0.2. I got a much lower reported download speed from FF than testing using Internet Explorer. The number from FF was also much lower than from the test at www.thinkbroadband.com so I wonder if there may be some incompatibility with the current FF.
Michael
Message 3 of 5
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Re: Plusnet Hub says 78/20 BT Wholesale says 20/15
25-02-2016 12:52 PM
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@BrightonRock
I get the same results with IE and FF.
@SpendLessTime
Estimated line speed:
11Mb (This may vary between 7.5Mb and 15Mb) - Checked on 2016-02-03 16:21:56
Current line speed:
21 Mb
Yeah 11Mb was the speed of the ADSL they put me on while they organised the Fibre connection. I think you're right my settings are probably still ADSL ones. Thanks.
I get the same results with IE and FF.
@SpendLessTime
Estimated line speed:
11Mb (This may vary between 7.5Mb and 15Mb) - Checked on 2016-02-03 16:21:56
Current line speed:
21 Mb
Yeah 11Mb was the speed of the ADSL they put me on while they organised the Fibre connection. I think you're right my settings are probably still ADSL ones. Thanks.
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Re: Plusnet Hub says 78/20 BT Wholesale says 20/15
25-02-2016 10:16 PM
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Hello there. From the information provided here, it sounds like the connection profile on our accounts system is still set to ADSL rather than Fibre. I'd recommend contacting us via webchat or phone tomorrow to correct this. You'll need to reboot your router to accept the new change in speed.
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
If this post resolved your issue, please click the 'This fixed my problem' button
Message 5 of 5
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