Plusnet Hub d/c
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Plusnet Hub d/c
24-01-2018 5:58 PM
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Hi
My Hub from plusnet has been working fine but about 2-3 months ago it started disconnecting on its own saying it carnt cnnect to broadband then 10 minutes later here or there it reconnects. This has been getting worse and worse over time to point where it d/c every day and sometimes can happen 2-3 times or more a day. is there any tests that can be done to find out if it is the hub that is dying?
Re: Plusnet Hub d/c
25-01-2018 10:50 AM
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Hello @Croger
Sorry to hear you are experiencing problems with your connection. I can see over the last few days you have experienced some drops outs, and have raised this with our faults team. They will contact you once they have investigated the issue.
Please let us know how you get on.
Re: Plusnet Hub d/c
25-01-2018 11:09 AM
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thank you for looking into it for me, its nice to see that it is a problem some where that can be seen was afraid it could be something that couldnt be seen and ignored xD
Re: Plusnet Hub d/c
25-01-2018 2:29 PM
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to give abit more detail on what the hub shows it goes from blue (connected) to flashing orange but not flashing broadband light or wifi light then it may or may not go solid orange with flashing broadband light some times it just comes back online after 1 min like it just did
hope this gives more insight
Re: Plusnet Hub d/c
25-01-2018 3:12 PM - edited 25-01-2018 3:12 PM
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Hello @Croger
Thank you for the information, we really appreciate the update. Our faults team will be in touch as soon as possible with information.
Re: Plusnet Hub d/c
31-01-2018 9:33 AM
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Re: Plusnet Hub d/c
31-01-2018 10:19 AM
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Hello @Croger.
Thanks for getting back to us. I will look into this for you and provide you with an update shortly.
Re: Plusnet Hub d/c
on 31-01-2018 10:29 AM - last edited on 01-02-2018 4:57 AM by Mav
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thank you ^^
Moderator's note by Mike (Mav): Post released from Spam Filter.
Re: Plusnet Hub d/c
31-01-2018 11:20 AM
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Re: Plusnet Hub d/c
31-01-2018 11:27 AM
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thank you very much for your help ^^
Re: Plusnet Hub d/c
31-01-2018 12:47 PM
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Hello @Croger
No problem, always happy to help.
Re: Plusnet Hub d/c
09-02-2018 2:01 AM
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okay so its now been 2 weeks, sorry if im gunna be sounding abit stressed and fustrated but for the last couple of weeks iv heard nothing at all from the fault team and iv had to put up with constantly up and down broadband, in the last hour its been down 3-4 times 1 of them been for at least 20 min's and as it came up it went straight offline again. why am i paying for a service that im not even fully getting? im not getting anywhere near the broadband speed its about 1.20mb/s at max if that the connection is up and down like a bouncy castle and yet im paying full price. considering looking else where at this point if im honest.
Re: Plusnet Hub d/c
09-02-2018 11:02 AM - edited 09-02-2018 11:07 AM
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Sorry to hear that.
I'm looking into this for you and I'll update your account shortly.
[edit]
We aren't seeing as many drops as you're experiencing as shown below
Are you connected over a wired or wireless connection when this happens?
Re: Plusnet Hub d/c
09-02-2018 11:21 AM - edited 09-02-2018 11:23 AM
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by up and down im meaning over the course of the minths this has been happening
Re: Plusnet Hub d/c
09-02-2018 11:40 AM
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If I understand the radius chart correctly, if the hours between midnight and 6am are ignored then there has only been one drop in the vdsl connection since the 1st Feb. If the OP is seeing multiple drops in the evening doesn't that indicate a faulty router?
Moderator and Customer
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