Plusnet Hub One crashes for a minute then reboots

[#1]

For a while now my router has been losing connection every so often, the problem is random not really in a pattern sometimes it can be a day or two without it happening. 

but recently it has been doing it way more often which is an issue, cutting out meetings etc.

I have logs from the router here hopefully it helps identify the problem.

20:10:34, 28 Apr.	(446410.420000) CWMP: session completed successfully
20:10:34, 28 Apr.	(446410.170000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
20:10:29, 28 Apr.	(446405.190000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
20:10:29, 28 Apr.	(446405.180000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
20:10:26, 28 Apr.	(446402.570000) WAN operating mode is VDSL
20:10:26, 28 Apr.	(446402.570000) Last WAN operating mode was VDSL
20:10:24, 28 Apr.	(446400.560000) PPP IPCP Receive Configuration ACK
20:10:24, 28 Apr.	(446400.540000) PPP IPCP Send Configuration Request
20:10:24, 28 Apr.	(446400.530000) PPP IPCP Receive Configuration NAK
20:10:24, 28 Apr.	(446400.530000) PPP IPCP Send Configuration ACK
20:10:24, 28 Apr.	(446400.520000) PPP IPCP Receive Configuration Request
20:10:24, 28 Apr.	(446400.520000) PPP IPCP Send Configuration Request
20:10:23, 28 Apr.	(446398.720000) PPPoE is up -​ Down Rate=44501Kbps, Up Rate=11999Kbps; SNR Margin Down=6.1dB, Up=6.1dB
20:10:23, 28 Apr.	(446398.710000) CHAP authentication successful
20:10:23, 28 Apr.	(446398.650000) CHAP Receive Challenge
20:10:23, 28 Apr.	(446398.640000) Starting CHAP authentication with peer
20:10:23, 28 Apr.	(446398.640000) PPP LCP Receive Configuration ACK
20:10:23, 28 Apr.	(446398.630000) PPP LCP Send Configuration Request
20:10:23, 28 Apr.	(446398.630000) PPP LCP Receive Configuration Reject
20:10:23, 28 Apr.	(446398.620000) PPP LCP Send Configuration ACK
20:10:23, 28 Apr.	(446398.620000) PPP LCP Receive Configuration Request
20:10:23, 28 Apr.	(446398.620000) PPP LCP Send Configuration Request
20:10:09, 28 Apr.	(446384.820000) PTM over DSL is up
20:10:01, 28 Apr.	(446377.420000) CWMP: session closed due to error: Could not resolve host
20:10:01, 28 Apr.	(446377.400000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
20:10:01, 28 Apr.	(446377.390000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
20:09:41, 28 Apr.	(446357.250000) Admin login successful by 192.168.1.64 on HTTP
20:09:33, 28 Apr.	(446348.930000) New GUI session from IP 192.168.1.64
20:09:31, 28 Apr.	(446347.050000) CWMP: session closed due to error: Could not resolve host
20:09:31, 28 Apr.	(446347.020000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
20:09:31, 28 Apr.	(446347.010000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
20:09:31, 28 Apr.	(446346.650000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
20:09:27, 28 Apr.	(446343.170000) PTM over DSL is down after 269 minutes uptime
20:09:27, 28 Apr.	(446343.170000) PPPoE is down after 269 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
20:09:24, 28 Apr.	(446339.830000) PPP LCP Send Termination Request [User request]

sometimes the log is not that long and only includes (Send Termination Request) to (PTM over DSL is up)

Any help would be greatly appreciated!

[#2]

This has been happening for a while now, every so often my broadband cuts out and then a minute later it will reconnect, I have logs of what happens in the router and would be great if someone could help fix or give me some guidance on what to do! 

Thanks Alex

[#3]

Moderators Note

This topic has been released from the spam filter and merged with another one from OP.

[#4]

Hi Alex,

Firstly, I am very sorry for the delay and thankful for the opportunity to review and improve our services.

So that I may assist you further, please can you private message me your account Username?

Best Wishes

- Ken